1. ArmenianPrincess's Avatar
    I'm so sorry to be a pain, but at&t cs was no help to me.

    I pre-ordered in store and my card was charged immediately. I got my reciept but it doesn't have an order number on it. I haven't gotten a conformation e-mail and my order isn't showing up on order status.

    My card was charged the right amount from that store, and when I called at&t the lady told me I would have to camp out in front of the store that morning before they opened so I could get mine. I don't understand how this would be if I was already charged for it. It just seems a little weird to me how I haven't recieved an email and they have no status on my order even though I was charged for it.

    Any help?
    06-16-2010 11:06 PM
  2. karrott's Avatar
    I'm so sorry to be a pain, but at&t cs was no help to me.

    I pre-ordered in store and my card was charged immediately. I got my reciept but it doesn't have an order number on it. I haven't gotten a conformation e-mail and my order isn't showing up on order status.

    My card was charged the right amount from that store, and when I called at&t the lady told me I would have to camp out in front of the store that morning before they opened so I could get mine. I don't understand how this would be if I was already charged for it. It just seems a little weird to me how I haven't recieved an email and they have no status on my order even though I was charged for it.

    Any help?
    That is incredibly strange, and definitely not correct. Unfortunately, it sounds as though AT&T customer support is the only thing that could help you with this issue. And as painful as it is to speak with them, it's probably the best thing for you to do since we forum members really never have any idea what AT&T is doing. Sorry about that, but we'd be happy to help you if you ever have any software related questions in the future.
    06-16-2010 11:13 PM
  3. ArmenianPrincess's Avatar
    Is that incredibly strange to anyone else? I can't be the only one with this issue....
    06-16-2010 11:54 PM
  4. Duvi's Avatar
    The store manager would be the one finding out
    what the deal is. I wouldn't do it with customer
    service. Always go to the point of sale.
    06-17-2010 12:18 AM
  5. ghostface147's Avatar
    Pretty lady huh? Got a pic?
    06-17-2010 12:19 AM
  6. Ipheuria's Avatar
    There were a few stories of all kinds of mishaps with AT&T. The phone being set to go to another addrwss even though that wasn't the user that paid for it. So I would suggest getting your statement showing the payment being taken out and go in to the store to have them check if the pre-order is complete and everyhing is set up right. It's usually better to deal with them in person in cases like this where you want answers.
    06-17-2010 12:24 AM
  7. Mustang5Oh's Avatar
    Hopefully they didnt charge YOU for someone elses iPhone 4!! I would go right to AT&T store and DEMAND to talk to the manager! If nothing else DEMAND they set ONE phone (whatever model you paid for) on launch day since you already paid for one!!!
    06-17-2010 01:55 AM
  8. big9erfan's Avatar
    It sounds like you did what my girlfriend did. If so, according to my local store the phone will be delivered to the store and they will call you to come pick it up.
    06-17-2010 09:36 AM
  9. Smlk's Avatar
    I would definitely go talk to the manager at the store before launch day comes and there's really a mess.
    06-17-2010 10:23 AM
  10. Behshad's Avatar
    Pretty lady huh? Got a pic?
    Great minds think alike !
    06-17-2010 10:31 AM
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