Exchange Server Help!

[DMBAdict04]

Hey everyone,

I am trying to set-up my email on the exchange server and well to put it plainly, the people that manage our server think nothing is ever their fault. I used the credentials they told me to use and then they said to call Apple tech support (which I know is BS); it has to be a server issue.


I enter the following

email: username @ companyname.com
Username: *******
Password: *******
Server: mail.companyname.com

The IT people told me they just deal with protocols etc etc...Is there anything on their side I can tell them directly that will ensure that the server is set-up properly? Thank you!

 

[Alli]

Are you getting an error message? What is happening (or not happening) when you try to get your email?

 

[DMBAdict04]

When it initially goes to verify, it says "Unable to Verify Certificate"

I hit "Accept"

Then it asks for the server in which I put in what I was told to put in by the people that manage our server. (mail.companyname.com)

Then at the top it says exchange account verification failed...*I have read that if you entered in the info correctly, just hit next and everything should work. However, when i go into the mailbox an error message comes up: "Cannot Get Mail, the connection to the server failed"

I tried sending an email and this does not work either.

Thnaks!


Edit: By the way, I used a BlackBerry on exchange before and had no issues. Although, BB did not ask for a server name just my username/password.

 

[flyingember]

f you go to a browser for web mail is the domain the same as you're using for activesync? (i.e. it's mail.company.com not something like webmail.company.com)

if you have webmail, are they using a ssl cert for it? can you go to https://webmaildomain and it works

did they setup the activesync virtual directory on the email server? can you go to http://webmaildoman.com/activesync and it gives you a login box? Ours forwards to exchange.

activesync looks for a cert by default. If you can save the settings in the exchange setup and then go back into the exchange mailbox setup->account info and turn off the cert does it work?

I used a BlackBerry on exchange

You used a blackberry with BES. The blackberry enterprice server talks to exchange. Activesync has no intermediary.

 

[jamesus]

Your IT department needs to enable Activesync on their end for you to connect to it.