1. seastar1983's Avatar
    I am very new to this world and confused, hoping someone can help me regarding my iPad. I got notification that my Apple ID was used to sign in to iCloud on an iPhone 5s. I don't have one so I know it is someone who doesn't need to be in my account. I immediately changed my iPad/iTunes password.

    My question is the notification says to download a document and send it in to verify. It has a lot of personal information on it and I don't feel comfortable sending it in. (date of birth, password, credit card number, name, numbers on the back, 3D secure codes, address, etc) I can understand this information when signing up, but isn't there a different way for verification without giving all this? I don't know who to contact. Meanwhile, I don't know if I should sign back into the iCloud or remain signed out. Is there anything else I need to be doing?

    Thank you very much.
    Last edited by seastar1983; 05-18-2015 at 11:59 AM. Reason: I forgot to add something and wanted to delete something
    05-18-2015 11:55 AM
  2. kch50428's Avatar
    How did you get this notification? ONLY via email? If so - DO NOT send them any info - it's a phishing scam... typically, you'll get a device pop-up notification if a new device accesses Apple services via your AppleID. IF you've already changed your password - you've done what you need to do.
    05-18-2015 12:02 PM
  3. Bigeric23's Avatar
    If you are that concerned, try contacting Apple and explaining the situation.

    https://www.apple.com/support/appleid/contact/
    kch50428 likes this.
    05-18-2015 12:04 PM
  4. seastar1983's Avatar
    Thank you for your response. You are very helpful and informative. The notification did come in the way of email. It came from iCloud support and said in the subject "Connection from an unknown device" and it looks like the notification I have gotten when I've signed in from other devices, saying if it's me disregard ... and Sincerely Apple Support

    I think I am going to contact Apple using the info below, it never hurts. Again, thank you so much.
    05-18-2015 12:43 PM
  5. seastar1983's Avatar
    This was the information I tried to find first, I don't know why I couldn't. I contacted them and they asked me to forward it to their report phishing department. Thank you for all the help.
    Last edited by seastar1983; 05-18-2015 at 01:25 PM.
    05-18-2015 12:53 PM
  6. Just_Me_D's Avatar
    Thank you for your response. You are very helpful and informative. The notification did come in the way of email. It came from iCloud support and said in the subject "Connection from an unknown device" and it looks like the notification I have gotten when I've signed in from other devices, saying if it's me disregard ... and Sincerely Apple Support

    I think I am going to contact Apple using the info below, it never hurts. Again, thank you so much.
    You will get an email from Apple when you sign in to iCloud from a device that it is unfamiliar with or is not listed among your trusted devices.
    05-18-2015 01:45 PM

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