07-15-2019 06:44 PM
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  1. iMore Question's Avatar
    iMore Question
    I am having issues with the charging/headphone port sound. Suddenly the sound will go in and out? I have a hard case on the back and a tempered glass protector on the Screen. So I have protection against dropping (which I have). Phone is brand new. Anyone else have this issue?
    07-01-2019 12:17 PM
  2. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Could you possibly have a short in the cord of your charger?
    07-01-2019 12:33 PM
  3. scruffypig's Avatar
    scruffypig
    Originally Posted by iMore Question
    I am having issues with the charging/headphone port sound. Suddenly the sound will go in and out? I have a hard case on the back and a tempered glass protector on the Screen. So I have protection against dropping (which I have). Phone is brand new. Anyone else have this issue?
    Is your case preventing your headphone cable from plugging in properly? Is it obstructing the port?
    07-01-2019 12:44 PM
  4. cindyloohoo1662's Avatar
    cindyloohoo1662
    I don't believe so. The headphones have the same issue.
    07-01-2019 01:49 PM
  5. cindyloohoo1662's Avatar
    cindyloohoo1662
    Originally Posted by cindyloohoo1662
    I don't believe so. The headphones have the same issue.
    oh sorry. My case is an Iphone case with a slot for the port. I keep blowing on it just in case there is dust in there..
    07-01-2019 01:50 PM
  7. scruffypig's Avatar
    scruffypig
    Originally Posted by cindyloohoo1662
    oh sorry. My case is an Iphone case with a slot for the port. I keep blowing on it just in case there is dust in there..
    I understand. I have had an issue with some 3rd party case slots for the Lightning port being too narrow and incompatible with some cables with slightly larger Lightning plugs. Have you tried your headphones with your phone without the case?
    07-01-2019 06:23 PM
  8. Larry Cook1's Avatar
    Larry Cook1
    As Scruffypig suggested try all your cords without the case on your phone.
    07-15-2019 06:44 PM
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