1. froussy's Avatar
    Good day,

    I'm running a corporate account with a lot of phones.

    I asked Telus to unlock one device, which is an iphone SE

    They came back to me, and tell me that it's done.. BUT, that I need to backup/restore the iphone..

    When I look on the apple site (https://support.apple.com/en-ca/HT201328), there is the option to insert another carrier sim ..

    So doing that one will prevent me to have to backup/wipe/restore the phone?

    Thanks
    01-26-2018 07:06 PM
  2. Just_Me_D's Avatar
    Un less I'm misunderstanding something here, if the device has been unlocked, all you have to do is insert an activated SIM card from a compatible carrier and go about your business. Inserting a SIM does not cause a device to be erased.
    01-26-2018 09:15 PM

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