To hear messages it says " enter play messages " when all I have is a # pad?

[iMore Question]

Wireless message
It says to play new messages press new message. There is nothing that says "new message" as there is only a number key pad. So how do I retrieve my messages. This is something new as before it would tell you to press #1 to play messages.

 

[Just_Me_D]

*If* the device you're using is an iPhone AND you're referring to voicemail messages, select the Phone icon, then select the voicemail option in the bottom right corner.

 

[SwitchBeach]

In what application on your iPad are you receiving this "wireless message"?
Where does it say "play new messages press new message"?