1. iMore Question's Avatar
    I'm trying to set up an Apple ID on my phone. I've been sharing with a friend for a long time and need to break free! I went through the new Id process and when complete it says someone with MY email address already has an account. I tried to reset my password via email and received nothing. I tried via the other way and it says my info doesn't match up! What gives? Do I have to get another email again? Do this all over again??!!
    03-25-2015 07:04 PM
  2. kch50428's Avatar
    03-25-2015 07:07 PM
  3. Just_Me_D's Avatar
    I'm trying to set up an Apple ID on my phone. I've been sharing with a friend for a long time and need to break free! I went through the new Id process and when complete it says someone with MY email address already has an account. I tried to reset my password via email and received nothing. I tried via the other way and it says my info doesn't match up! What gives? Do I have to get another email again? Do this all over again??!!
    Probably, especially if you can't prove that the account is indeed yours. Who's to say that you aren't trying to gain access or take over someone else's account?
    03-25-2015 08:09 PM
  4. zerog46's Avatar
    I would contact apple and see if they can help you. That's your best bet.
    03-25-2015 09:25 PM
  5. shorski's Avatar
    You have to get another email address. Apple won't be able to help you if you can't prove the account is yours by matching up the info on it.
    Last edited by shorski; 03-27-2015 at 12:37 PM.
    03-26-2015 11:30 AM

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