03-12-2015 07:46 PM
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  1. iMore Question's Avatar
    iMore Question
    I have tried to do it several times, following the instructions every time. right now I still have the screen protector on it as it came from T mobile. Could that be affecting the ability for it to read my print? I do it a few times, then it says it could not identify my print. I was waiting to take the film off til I get in my screen protector.
    03-12-2015 05:52 PM
  2. kch50428's Avatar
    kch50428
    Originally Posted by iMore Question
    right now I still have the screen protector on it as it came from T mobile. Could that be affecting the ability for it to read my print?
    YES.
    03-12-2015 06:29 PM
  3. nikkisharif's Avatar
    nikkisharif
    Ambassador
    The film is definitely interfering. I've been using Touch ID since it was launched on the 5S & it works perfectly.
    03-12-2015 06:46 PM
  4. Just_Me_D's Avatar
    Just_Me_D
    I wish you had told us about the film with your previous post in a different thread.
    03-12-2015 07:46 PM
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