1. iMore Question's Avatar
    Twice my iphone 4 has frozen in the sleep mode with a black screen. I know the phone is working in the background but I cannot activate it by pressing the menu button on the bottom.

    I even have trouble hard rebooting as both buttons don't seem to work. After many attempts, it finally allows me to reboot the phone but not without a lot of frustration.

    Why is my phone doing this? Is it about to crash?
    02-10-2015 11:27 AM
  2. kch50428's Avatar
    ...as both buttons don't seem to work...
    may be a hardware issue...
    02-10-2015 11:29 AM
  3. legalservices15's Avatar
    Thanks for the info.

    What can I do to fix it?
    02-10-2015 12:02 PM
  4. kch50428's Avatar
    Refer to qualified service personel... An Apple Genius Bar... Authorized Service Center... or other cellular repair provider.
    02-10-2015 12:05 PM
  5. legalservices15's Avatar
    Thanks for your time and suggestion.

    I will do as recommended.
    02-10-2015 12:55 PM

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