1. Sean Fanelli's Avatar
    Im trying to image some matchbook airs via thunderbolt and i keep getting the error (internal error) when its about halfway through analyzing. Any suggestions?
    07-21-2014 09:57 AM
  2. Trees's Avatar
    Is there a specific error message that might help narrow down the problem?

    If I understand correctly, there could be two scenarios. 1. You have an external disk attached to a MacBook Air via Thunderbolt connection. You're using Disk Utility to make an image from the MacBook Air's SSD via the New Image feature? 2. Or are you using the Thunderbolt storage as the image source via which you are imaging the MacBook Airs. You've booted into System Recovery and are using Disk Utility from there?

    It's easy to overlook, so pointing out in the event it wasn't noticed. Disk Utility has a Log feature. If you click on the Log icon it will bring up a separate console that might provide more specific error details that could be used to help search for the issue source(s).
    07-21-2014 11:02 PM
  3. Sean Fanelli's Avatar
    Is there a specific error message that might help narrow down the problem?

    If I understand correctly, there could be two scenarios. 1. You have an external disk attached to a MacBook Air via Thunderbolt connection. You're using Disk Utility to make an image from the MacBook Air's SSD via the New Image feature? 2. Or are you using the Thunderbolt storage as the image source via which you are imaging the MacBook Airs. You've booted into System Recovery and are using Disk Utility from there?

    It's easy to overlook, so pointing out in the event it wasn't noticed. Disk Utility has a Log feature. If you click on the Log icon it will bring up a separate console that might provide more specific error details that could be used to help search for the issue source(s).
    I was able to go into recovery and use thei maging" tool there to copy the hard drive contents rather than create an image
    07-22-2014 08:08 AM
  4. Trees's Avatar
    Cool. Sounds like you got it solved.
    07-22-2014 06:19 PM
  5. Sean Fanelli's Avatar
    Late update.....


    I ended up just downloading the net boot software and was able to use the thunderbolt with that.

    Posted via the iMore App for Android
    Trees likes this.
    08-06-2014 11:37 PM

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