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iMore Question
I traded my iPad 3 (at a an Apple authorized reseller) for a new iPad Mini Retina and I had not restored it to factory settings. The "erase ..." function does not work because the iPad was originally set up using an Apple ID using Verizon. (MyUserName@verIzon.net) I switched from Verizon to Comcast and my Apple ID now uses my Comcast email as the ID. (MyUserName@comcast.net).
When I go to "erase ...", the Verizon Apple ID comes up and I am asked for my password which does not work as I no longer have a a Verizon internet account or email. Apple support (an hour on the phone) has not been helpful as they didn't understand why my Verizon email no longer worked.
This is further complicated by the fact that I traded iPads in Missouri (USA) and I am now back home in Virginia (USA). Sorry for the long post. Thanks.
When I go to "erase ...", the Verizon Apple ID comes up and I am asked for my password which does not work as I no longer have a a Verizon internet account or email. Apple support (an hour on the phone) has not been helpful as they didn't understand why my Verizon email no longer worked.
This is further complicated by the fact that I traded iPads in Missouri (USA) and I am now back home in Virginia (USA). Sorry for the long post. Thanks.