1. ght's Avatar
    Just wanted to share a bit of frustration that I've been incorrectly blaming on the AppleTV, in case anyone else is having the same issue.

    Apparently, there was a botched Sonos update that causes no sound, intermittent sound, or delayed sound when watching a program in Dolby 5.1 using the Playbar. Googling "AppleTV no audio" yielded only results that eventually led to "turn off surround sound on the AppleTV and use PCM (stereo)". Saw a tweet from The Verge this morning saying I'm not alone and it's a Sonos issue with the last update. I wasn't thinking it was the Sonos, as my Xbox One did not have the issue, but it must be putting out a slightly different 5.1 stream than the AppleTV, which the Playbar finds acceptable.

    I've said all kinds of nasty things to my AppleTV over the last few days. I owe it many apologies.

    https://www.theverge.com/2017/8/28/1...udio-issue-7-4

    https://en.community.sonos.com/troub...26/index1.html
    Innerchild likes this.
    08-28-2017 12:00 PM
  2. pkcable's Avatar
    I know who to blame!

    08-28-2017 12:45 PM
  3. Cladster's Avatar
    Just wanted to share a bit of frustration that I've been incorrectly blaming on the AppleTV, in case anyone else is having the same issue.

    Apparently, there was a botched Sonos update that causes no sound, intermittent sound, or delayed sound when watching a program in Dolby 5.1 using the Playbar. Googling "AppleTV no audio" yielded only results that eventually led to "turn off surround sound on the AppleTV and use PCM (stereo)". Saw a tweet from The Verge this morning saying I'm not alone and it's a Sonos issue with the last update. I wasn't thinking it was the Sonos, as my Xbox One did not have the issue, but it must be putting out a slightly different 5.1 stream than the AppleTV, which the Playbar finds acceptable.

    I've said all kinds of nasty things to my AppleTV over the last few days. I owe it many apologies.

    https://www.theverge.com/2017/8/28/1...udio-issue-7-4

    https://en.community.sonos.com/troub...26/index1.html
    Its not just Apple TV, i am getting it on anything played through playbar, free to air and apps on my Samsung TV, glad i saw this as i thought my setup was faulty.
    08-29-2017 07:32 PM
  4. ght's Avatar
    If you run a diagnostic during the problem and post the number on the Sonos forums thread, they'll register you for a beta software update that fixes it. I updated this evening and all is well again.
    Sherry_B likes this.
    08-29-2017 07:37 PM

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