I purchased a phone from my carrier, Rogers, and they told me it would take 2-3 weeks. I got a shipping notification the very next day and it arrived two days later. Unfortunately, the phone had a issue with the battery (I'd lose 30-40% overnight while connected to 3G). Long story short, I went to Apple and the genius I spoke to was extremely rude and basically gave me a runaround and talked to me in a really demeaning manner. I'm not expert, but I know when a phone has a battery issue. And I had done a restore, battery calibration, turned off everything (location service, bluetooth, iCloud) you could imagine and I still had the issue. I gave up on hoping Apple would either fix it or replace it and ordered an unlocked 64GB white one from Apple on Friday. They gave me a delivery date of November 14-20.
This is the only time I've ever had an issue with Apple. Not only did I actually lose money on the sale -- it wasn't much, but still -- but the worst part is I did an early upgrade from my carrier to get this phone and now I'm back to having another three years with them with absolutely no benefit. I'm pretty sure they're tightening up on giving new phones because of the shortage and not having any refurbished units.
I was really pissed about my issue, until I took a second and realized this is nothing compared to the real issues people deal with on a daily basis. On the bright side, now I'll have an unlocked phone.
I'll post an update when I get a shipping notification.