For the past month, and seemingly out of the blue, my Facebook for iOS app had been crashing every time I click on a comment in my feed. The weird thing is, the problem follows me (and me only) from iOS device to device. In other words, when I'm logged in, the problem exists. When someone else logs on from the same device, Facebook works just fine.
I made a video of the issue here: http://www.youtube.com/watch?v=tBkCwwfwrNc
Since this happens on every iOS device I use, removing the app and reinstalling the app have no effect. Before I determined the problem followed me, I even did a clean install of the OS. Of course it didn't work. To be clear, this problem is unique to the app. The mobile web version and full web version work fine.
Naturally, this leads me to believe the problem is on Facebook's end. Perhaps a glitch associated with my account on their servers? I've left a hundred bug reports, emailed Facebook, even called them (left a message). I'm sure out of their billion customers, they'll be all over this.
On the Facebook side of things, I've changed my Facebook password, gone through and deleted all of my FB apps, removed authorized devices, checked login history, gone through the "I've been hacked" process (even though I've never been hacked). I even deleted my account and reopened it 24 hours later. Problem persisted (however, just for giggles I created an alias account to see if it worked fine. It did, of course).
So I'm here. At the mercy of the forums. Please tell me one of you knows someone at Facebook! Tell me something I've not researched or tried. I'm desperate!
And yes, I realized I've just described the biggest first world problem. Ever.
Thank you!
Dan
iOS version 6.1.2 and Facebook version 5.4 and 5.5.
I made a video of the issue here: http://www.youtube.com/watch?v=tBkCwwfwrNc
Since this happens on every iOS device I use, removing the app and reinstalling the app have no effect. Before I determined the problem followed me, I even did a clean install of the OS. Of course it didn't work. To be clear, this problem is unique to the app. The mobile web version and full web version work fine.
Naturally, this leads me to believe the problem is on Facebook's end. Perhaps a glitch associated with my account on their servers? I've left a hundred bug reports, emailed Facebook, even called them (left a message). I'm sure out of their billion customers, they'll be all over this.
On the Facebook side of things, I've changed my Facebook password, gone through and deleted all of my FB apps, removed authorized devices, checked login history, gone through the "I've been hacked" process (even though I've never been hacked). I even deleted my account and reopened it 24 hours later. Problem persisted (however, just for giggles I created an alias account to see if it worked fine. It did, of course).
So I'm here. At the mercy of the forums. Please tell me one of you knows someone at Facebook! Tell me something I've not researched or tried. I'm desperate!
And yes, I realized I've just described the biggest first world problem. Ever.
Thank you!
Dan
iOS version 6.1.2 and Facebook version 5.4 and 5.5.
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