All we can go on is what the OP tells us, and thus far, he told us that he tried to get assistance and was treated poorly, benefit of the doubt applies here because we arnt here to help the CSR, we are here to help the member of the forum since he submitted a legitimate question and situation to the community.
As far as the retail world...i worked retail, when i was 16 or so, worked at a clothes store, and it was the worst job because you ARE basically a slave to the customer, if you want to be successful at the job and keep money flowing into the store you work at...your situations that you brought up are so off the wall and have nothing to do with what we are talking about in here, none of the things you mentioned happened from what we were told, so they are not applicable in finding or discussing a resolution in this thread...i mean if he went in with a gun and shot every person but the CSR he was talking to, im sure he'd get a negative response as well...but that isnt the case, therefore it is a moot point to bring up.