1. jwalker007's Avatar
    Anybody getting this password: (The attached device has a backup password set. You need to disable the backup password in iTunes before you can continue.
    Start iTunes, remove the backup password and start this Program again). I went into iTunes and to Summary then Backups. The button is grayed out for Encrypt this iphone backup and I can't seem to remove the backup password. Am I looking in the right place? Thanks
    02-04-2013 03:34 PM
  2. kch50428's Avatar
    You may need to go into iTunes and on the device's summary screen, uncheck the option to encrypt back-ups until you get the jailbreak completed - then you can re-enable the option when you get everything restored with the jailbreak.
    3cit likes this.
    02-04-2013 03:39 PM
  3. 3cit's Avatar
    You may need to go into iTunes and on the device's summary screen, uncheck the option to encrypt back-ups until you get the jailbreak completed - then you can re-enable the option when you get everything restored with the jailbreak.
    link created to send new posts back here...
    when they come
    02-04-2013 03:41 PM
  4. jwalker007's Avatar
    Unfortunately for some reason it is grayed out and won't let me uncheck it. I've tried it with both a computer and a iCloud backup with no luck.
    02-04-2013 09:47 PM
  5. BreakingKayfabe's Avatar
    Unfortunately for some reason it is grayed out and won't let me uncheck it. I've tried it with both a computer and a iCloud backup with no luck.
    The backup encryption option is greyed out?? Is it checkmarked?
    02-05-2013 01:04 AM
  6. iDonev's Avatar
    Unfortunately for some reason it is grayed out and won't let me uncheck it. I've tried it with both a computer and a iCloud backup with no luck.
    Are you running OS X? Look for a padlock somewhere on the screen. The option might require additional privilages.
    02-05-2013 09:59 AM
  7. jwalker007's Avatar
    Thank you for your suggestions. I'm traveling and will give it a try Friday evening. Thanks.
    02-07-2013 10:22 AM
  8. jwalker007's Avatar
    Hello everyone,
    Yes, I have 7 profiles installed on my iPhone that my IT department put on there so I can us my personal phone to access company email. Question, can I erase all, set up as new, jailbreak and then restore from the most recent backup and accomplish what I need to have corporate email with a jail broken iPhone 5?
    02-09-2013 02:38 AM
  9. natasftw's Avatar
    With profiles installed, it's pretty difficult to say what you can and can't do. Those can have a good bit of control over the functionality of your phone.
    02-09-2013 03:07 AM
  10. jwalker007's Avatar
    Got it figured out. Backed up first then I erased everything, set up as new, jail broke and restored from a backup. Worked great.
    iDonev likes this.
    02-10-2013 10:34 AM
  11. jwalker007's Avatar
    Unfortunately, because of the corporate security on this phone, I could not uncheck the password because it was disabled. I had to follow the steps I outlined.
    02-27-2013 11:37 AM

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