Welcome to the iMore Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 9 of 9
  1. Thread AuthorThread Author   #1  
    Highrisedrifter's Avatar

    Posts
    1,093 Posts
    Global Posts
    1,248 Global Posts
    iOS Version
    iOS 7.0.4

    Default Problems transferring purchases from iPad 2 to iTunes

    I want to update my iPad 2 currently running on 6.02 to 6.1 so I can jailbreak it. So i've backed it up and I am trying to do a restore to the new firmware. However, when I try to sync, iTunes tells me there are purchases that need to be transferred from my iPad.

    When I try to do this, it finds 16 apps (only apps) that it cannot sync as my computer is not authorised.

    The odd thing is, my computer is authorised, I even de-authorised and re-authorised it to make sure (and iTunes even confirms that the computer is already authorised too). I only have one Apple ID and i've only ever had one apple ID. No-one else uses this computer so there is not even any other Apple IDs lurking in the computer somewhere.

    I've tried a number of solutions I found via Apple support website and none of them work (such as de- then re-authorising the computer), stopping and restarting Apple Mobile Device Service, removing folders etc.

    My iTunes is definitely the most up-to-date as I downloaded and installed the latest version before I jailbroke my iPhone yesterday.

    I know I could just repurchase the apps but some of them were quite pricey (one app in particular cost me 40 (approx $60)) so I do not want to drop nigh on 100 on replacing them.

    I know i've missed a step here somewhere so i'm hoping that some kind person can suggest some other things I can try please.

    EDIT: added a screenshot of the error box
    Attached Thumbnails Attached Thumbnails Problems transferring purchases from iPad 2 to iTunes-error1.jpg  
    Last edited by Highrisedrifter; 02-05-2013 at 01:32 PM.
  2. #2  
    JustMe'D's Avatar

    Posts
    19,100 Posts
    Global Posts
    19,328 Global Posts
    iOS Version
    7.0.4

    Default Problems transferring purchases from iPad 2 to iTunes

    Quote Originally Posted by Highrisedrifter View Post
    I want to update my iPad 2 currently running on 6.02 to 6.1 so I can jailbreak it. So i've backed it up and I am trying to do a restore to the new firmware. However, when I try to sync, iTunes tells me there are purchases that need to be transferred from my iPad.

    When I try to do this, it finds 16 apps (only apps) that it cannot sync as my computer is not authorised.

    The odd thing is, my computer is authorised, I even de-authorised and re-authorised it to make sure (and iTunes even confirms that the computer is already authorised too). I only have one Apple ID and i've only ever had one apple ID. No-one else uses this computer so there is not even any other Apple IDs lurking in the computer somewhere.

    I've tried a number of solutions I found via Apple support website and none of them work (such as de- then re-authorising the computer), stopping and restarting Apple Mobile Device Service, removing folders etc.

    My iTunes is definitely the most up-to-date as I downloaded and installed the latest version before I jailbroke my iPhone yesterday.

    I know I could just repurchase the apps but some of them were quite pricey (one app in particular cost me 40 (approx $60)) so I do not want to drop nigh on 100 on replacing them.

    I know i've missed a step here somewhere so i'm hoping that some kind person can suggest some other things I can try please.

    EDIT: added a screenshot of the error box
    Those 16 apps, if you purchased them or downloaded them from the App Store, will be available to re-download so I wouldn't worry about the apps being transferred. Also, does iTunes not give you the option to bypass or disregard the warning?
    Thanked by:
    Highrisedrifter (02-05-2013)
  3. #3  
    kch50428's Avatar

    Posts
    10,552 Posts
    Global Posts
    11,434 Global Posts
    iOS Version
    7.0

    Default Re: Problems transferring purchases from iPad 2 to iTunes

    Highrisedrifter - is there a chance the apps were purchased on your iPad, but using another AppleID?
    Keith - iMore Moderator - The Mobile Nations/iMore Forum Rules
     iPhone5 on VZW;  iPad(2012) - wifi with BadElf for GPS
    "When the debate is lost, slander becomes the tool of the loser." -- Socrates
  4. Thread AuthorThread Author   #4  
    Highrisedrifter's Avatar

    Posts
    1,093 Posts
    Global Posts
    1,248 Global Posts
    iOS Version
    iOS 7.0.4

    Default Re: Problems transferring purchases from iPad 2 to iTunes

    Thanks for the replies, chaps. The apps were all purchased by me from the Apple App Store using the one and only Apple ID I have ever owned. I did purchase them on the iPad itself though, rather than on iTunes on a computer.

    It's still mystifying me. i've uninstalled and reinstalled iTunes again and done reboots of both my computer and iPad too.
  5. Thread AuthorThread Author   #5  
    Highrisedrifter's Avatar

    Posts
    1,093 Posts
    Global Posts
    1,248 Global Posts
    iOS Version
    iOS 7.0.4

    Default Re: Problems transferring purchases from iPad 2 to iTunes

    Tried to restore the iPad anyway and live with the consequences and I get the following error:

    "The iPad could not be restored. An unknown error occurred (-1)"
  6. #6  
    JustMe'D's Avatar

    Posts
    19,100 Posts
    Global Posts
    19,328 Global Posts
    iOS Version
    7.0.4

    Default Problems transferring purchases from iPad 2 to iTunes

    Quote Originally Posted by Highrisedrifter View Post
    Tried to restore the iPad anyway and live with the consequences and I get the following error:

    "The iPad could not be restored. An unknown error occurred (-1)"
    Put the iPad in DFU mode, connect it to iTunes via your computer and then let iTunes do its thing. To put your device in DFU mode, follow the step HERE.
  7. Thread AuthorThread Author   #7  
    Highrisedrifter's Avatar

    Posts
    1,093 Posts
    Global Posts
    1,248 Global Posts
    iOS Version
    iOS 7.0.4

    Default Re: Problems transferring purchases from iPad 2 to iTunes

    Thanks mate. I'll try it tomorrow once I get back home.
  8. #8  
    JustMe'D's Avatar

    Posts
    19,100 Posts
    Global Posts
    19,328 Global Posts
    iOS Version
    7.0.4

    Default Problems transferring purchases from iPad 2 to iTunes

    Quote Originally Posted by Highrisedrifter View Post
    Thanks mate. I'll try it tomorrow once I get back home.
    You're very welcome. Enjoy the rest of your evening.
  9. Thread AuthorThread Author   #9  
    Highrisedrifter's Avatar

    Posts
    1,093 Posts
    Global Posts
    1,248 Global Posts
    iOS Version
    iOS 7.0.4

    Default Re: Problems transferring purchases from iPad 2 to iTunes

    I ripped out iTunes completely on my computer. I uninstalled every Apple component I could find, then reinstalled everything fresh.

    Following advice to put iPad into DFU mode, I tried that after reinstalling iTunes and the update worked fine this time.

    I couldn't do anything about the issue that my iPad had 16 apps that just simply would not sync over. I went ahead with the upgrade hoping that once backed up and restored by way of upgrade to 6.1, I could redownload them, I find that I absolutely can't and will have to pay for them again as it appears there is no record of them on my account anywhere, which was my initial worry.

    Oh well, it's only money, at least my iPad is syncing, backing up and restoring fine through iTunes now, which was my major concern.

Similar Threads

  1. Transfer Video from iPad to iPhone
    By mbern1008 in forum iOS 5
    Replies: 12
    Last Post: 04-23-2014, 03:50 AM
  2. Any idea about how to transfer music from iPad to another
    By inman2787 in forum Original iPad
    Replies: 13
    Last Post: 03-17-2014, 03:06 AM
  3. Moving video from iPad to iTunes
    By ddthld in forum iPad 2
    Replies: 0
    Last Post: 02-11-2012, 01:50 PM
  4. Transferring Purchases from iPhone to iPad
    By Drazzel in forum Original iPad
    Replies: 5
    Last Post: 10-14-2010, 12:05 PM
  5. Transfering music from iphone to itunes
    By digial in forum iTunes
    Replies: 0
    Last Post: 06-22-2009, 04:18 PM

Posting Permissions