All,
First, thanks for reading my lengthy story. This has worried me more then anything.
Ok, so my mother (An older woman who still uses a feature phone) is eligible for an upgrade. I pre-ordered the Iphone 5 this morning on her account as an upgrade. I've spoken with atleast a dozen customer reps at Verizon and been told a dozen different things... literally.
This seems to be the most consistent answer I've heard... when I receive the phone, I need to go ahead and activate it on her line because the "upgrade" is attached to her phone number. Then I need to turn around and deactivate the phone. Call customer service and have them put my mothers old feature phone and plan back on the account. Take the Iphone 5 to a store and get a new SIM card.
I've had other reps tell me not to activate the phone on her account and instead activate it directly on mine. This makes less sense to me because like others said, the phone was upgraded on her line and the terms and conditions need to be accepted on her line first.
Also, I'm attempting to keep my unlimited data plan. Do you all agree with the process I initially started? Has anyone else had problems with customer reps at Verizon giving different stories?
My goal here is to make sure that my mothers nationwide $30/450 min plan and phone can get put right back on with minimal interruptions.
Thanks for everyones help!
First, thanks for reading my lengthy story. This has worried me more then anything.
Ok, so my mother (An older woman who still uses a feature phone) is eligible for an upgrade. I pre-ordered the Iphone 5 this morning on her account as an upgrade. I've spoken with atleast a dozen customer reps at Verizon and been told a dozen different things... literally.
This seems to be the most consistent answer I've heard... when I receive the phone, I need to go ahead and activate it on her line because the "upgrade" is attached to her phone number. Then I need to turn around and deactivate the phone. Call customer service and have them put my mothers old feature phone and plan back on the account. Take the Iphone 5 to a store and get a new SIM card.
I've had other reps tell me not to activate the phone on her account and instead activate it directly on mine. This makes less sense to me because like others said, the phone was upgraded on her line and the terms and conditions need to be accepted on her line first.
Also, I'm attempting to keep my unlimited data plan. Do you all agree with the process I initially started? Has anyone else had problems with customer reps at Verizon giving different stories?
My goal here is to make sure that my mothers nationwide $30/450 min plan and phone can get put right back on with minimal interruptions.
Thanks for everyones help!