Not being able to cancel order thru Verizon

[robyj]

Today I went into Verizon to pick up a 16 Gb White 4s because the lady in the store had let me know she had 2 left. I guess I arrived too late and they had sold the 2 devices. Anyway, I told the lady to order the 16 Gb and have it shipped to my house on the 28th. After I had paid for the order, I decided that I should have went for the 32 Gb (which they had in stock). I asked her if I could cancel the order for the 16 Gb and just take home the 32 Gb today. Her response--your order is too deep into Apple's servers and I cannot pull it back and cancel it, you will have to wait until your 16 Gb arrives and then do an exchange.

I thought cancelling an order would be relatively easy? Has anyone ran into this--Verizon cannot cancel an order after it has been placed? Any help would be appreciated!

 

[Premium1]

Seems like the lady just didn't want to help you after you ordered one to be shipped to your house. I would say maybe ask for the manager.

 

[D2TSHR1439]

I bet its the same as the preorders because they can not cancel those either

 

[aggieastrosfan]

I bet its the same as the preorders because they can not cancel those either

Not true, I was able to cancel my preorder Friday morning via the automated system. It was scheduled to ship on 10/21.

 

[D2TSHR1439]

Not true, I was able to cancel my preorder Friday morning via the automated system. It was scheduled to ship on 10/21.

Alright then, the people who I have personally encountered have been unable to cancel as well as many online have been saying that as well.

 

[robyj]

thanks everyone! actually I just called customer service and they cancelled the order for me!