1. iMore Question's Avatar
    I am trying to have my I-phone pair with my wireless headphones but the phone will not read the other device no matter what I do. I have made sure the headphones are in pairing mode. I have also tried updating the phone software, resetting the phone, resetting the bluetooth feature, plugging the phone/headphones in for charging, connecting and disconnecting from another speaker set with the phone. I don't have any other bluetooth devices to check the bluetooth function in the headphone so I'm wondering if there are any other troubleshooting tips for the phone.
    02-17-2017 07:27 PM
  2. Just_Me_D's Avatar
    What about the wireless headphones? Have you turn them on and put them in pairing mode?
    02-17-2017 07:30 PM
  3. Alex Schweitzer's Avatar
    I've turned them off on and definitely made sure they are in pairing mode.
    02-17-2017 07:35 PM
  4. Just_Me_D's Avatar
    Which iPhone, iOS version and wireless headset do you have? Also, have you tried resetting the network settings or reset all settings?
    02-17-2017 07:38 PM
  5. Alex Schweitzer's Avatar
    It's an I-Phone 5 with version 10.2.1 and I"m trying to sync to a pair of Powerbeats2 Wireless. And I have try both resetting network settings and all settings.
    02-17-2017 07:58 PM
  6. Tartarus's Avatar
    Take a look here https://support.apple.com/en-us/HT204978 and follow all steps to the letter.

    If you cannot connect, make sure to delete the existing Powerbeats from Settings > Bluetooth and try again.

    If it still doesn't work, make an appointment at your local AppleStore and have them check it.
    Just_Me_D likes this.
    02-17-2017 08:03 PM
  7. Alex Schweitzer's Avatar
    I've tried all the those steps. The problem is that the Powerbeats has never even shown up in my bluetooth settings for me to delete it.
    02-17-2017 08:06 PM
  8. Ledsteplin's Avatar
    When I first got my 6s Plus and tried to pair my Bluetooth headset, it just wouldn't do. I kept working with it for hours. Did all the things the OP did. Just kept at it. I left it trying to pair a long time. It finally did.
    02-17-2017 08:08 PM
  9. Tartarus's Avatar
    I've tried all the those steps. The problem is that the Powerbeats has never even shown up in my bluetooth settings for me to delete it.
    You're only option is to go back to the store you got them from or to an AppleStore.
    Unfortunately there is not much we can do at this point.
    02-17-2017 08:19 PM

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