What are the chances of getting SwitchEasy to pay for a replacement iPhone 3GS due to damaged suffered from proper use of their product?
I have the RebelSerpent model. The bottom portion where the charger is sags low, and exposes the chrome bezel of the iPhone. Due to this, the bezel has suffered a large number of scratches and scuffs. Since this is a defect in their product, and their website shows no policy for this sort of thing...
... but boasts "Complete protection of the iPhone's delicate parts"...
Could I get them to replace my device? They want to replace the case, but the damage has already been done.
I have the RebelSerpent model. The bottom portion where the charger is sags low, and exposes the chrome bezel of the iPhone. Due to this, the bezel has suffered a large number of scratches and scuffs. Since this is a defect in their product, and their website shows no policy for this sort of thing...
... but boasts "Complete protection of the iPhone's delicate parts"...
Could I get them to replace my device? They want to replace the case, but the damage has already been done.