I have been working with some mp4 files saved on two external drives, one, a flash drive, formatted as exFAT and the other, a Sandisk SSD formatted as NTFS, both containing the same files. I keep the exFAT just in case small edits or file movements are needed. Normally however I have been using the SSD 1tb past 6 months.
And then came update 16.4.1, after which none of the mp4 files would work in Files app. All that i could see was empty folders of the same name as the original mp4 files with an extension .mp4, for example train.mp4 file is now a blank folder named train.mp4. However there are other files too on those two drives - MKV, pdf etc - they didn’t have a problem. MKV doesn’t work in Files but they did appear as normal video files, not folders.
Upon advice from Apple community forum, I carried out a Reset All Settings. That worked wonders and I was able to now see the mp4 files on the external drives, and even play them. Till after the battery drained out and I charged it to bring it back to normal state….lo behold - same problem again. Back at square one.
Amy help would be welcome.
And then came update 16.4.1, after which none of the mp4 files would work in Files app. All that i could see was empty folders of the same name as the original mp4 files with an extension .mp4, for example train.mp4 file is now a blank folder named train.mp4. However there are other files too on those two drives - MKV, pdf etc - they didn’t have a problem. MKV doesn’t work in Files but they did appear as normal video files, not folders.
Upon advice from Apple community forum, I carried out a Reset All Settings. That worked wonders and I was able to now see the mp4 files on the external drives, and even play them. Till after the battery drained out and I charged it to bring it back to normal state….lo behold - same problem again. Back at square one.
Amy help would be welcome.