pre-ordered with Applecare+ and the theft protection, it's not showing?

noaim

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Jul 8, 2010
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When I now click the AppleCare link it now tells me that my phone is not eligible for Apple care and that’s because I have it. Checked the website and it shows as me having it but won’t update on the phone menu. Normally I wouldn’t care but this is annoying
 

flyinion

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Sep 17, 2015
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When I now click the AppleCare link it now tells me that my phone is not eligible for Apple care and that’s because I have it. Checked the website and it shows as me having it but won’t update on the phone menu. Normally I wouldn’t care but this is annoying

Can you post a pic of what you see when you tap the applecare link from the main "settings" screen? When I did it I saw the applecare logo, then two lines that said "null" then at the bottom was a "continue" or something like "not now". When I tapped "not now" that's when it removed it from the menu. Before that I had gone to settings/general/about and the applecare info populated in there. You might check there first if you haven't yet to make sure the phone updated itself.
 

noaim

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Jul 8, 2010
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Can you post a pic of what you see when you tap the applecare link from the main "settings" screen? When I did it I saw the applecare logo, then two lines that said "null" then at the bottom was a "continue" or something like "not now". When I tapped "not now" that's when it removed it from the menu. Before that I had gone to settings/general/about and the applecare info populated in there. You might check there first if you haven't yet to make sure the phone updated itself.

When I clicked it the first time it disappeared after doing what I did previously however it still tells me to purchase in about section
 

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