No, just another thing Apple has screwed up amazingly in the last decade. You want to talk to a Genius Bar? Well first you have to make an appt through the app, which now entails a level of talking to a “specialist” over chat, and if they can’t help you then they will make that appt.
Last time I attempted to get something fixed (son’s AirPods ironically), I spent 40 minutes chatting with a complete moron only to angerly (chat anger), tell them to just make me the damn appointment. Then after 20 minutes I just gave up.
It’s not the same company anymore. I have zero issues paying top dollar for good stuff (no one makes good stuff anymore, it’s all just disposable junk); but I what I want is the customer service that goes with the top dollar, and Apple used to get my highest praise on it. They didn’t make the best stuff, but if i walked into the store and showed them the problem it was an instant replacement. Now they are just a face in the crowd.
The AirPods are getting tossed, and 2018 is the first year in a decade I’m not getting the new iPhone. I’m letting the clock tick on this one and checking out my options on the other side...pray for me the iPhone X works from month 13-24 (kidding...the new phones have 24 month warranties...I’m sure it will break at month 25).