I put in the email I click on the video camera icon and get a message - the person is un available. I have never used facetime and need to be walked through this
1. The recipient must have an iPod Touch, iPhone, iPad or Mac that's FaceTime compatible.
2. The recipient must be signed in to FaceTime.
3. The recipient must be connected to the Internet to use FaceTime.
If the above are not met, you will not be able to communicate via FaceTime.