Been using FaceID without issue since I received my phone on Friday (late morning). Normally wear contacts but have had no issues with glasses or sunglasses. This afternoon, upon trying to unlock the phone, I got an error message that FaceID has been deactivated and prompted me to go to Settings. When I went to Settings, there was a new “banner” near the top displaying the error. I clicked it and it said that FaceID has been deactivated due to an issue with the True Depth camera and that I should go to an Apple Store for assistance.
Of course, at this point I was fuming.
I hard-rebooted the phone and the error message went away FaceID has worked fine since.
Kind of anti-climatic, but thought I should post in case someone else runs into this...maybe saving a long drive to an Store.
Of course, at this point I was fuming.
I hard-rebooted the phone and the error message went away FaceID has worked fine since.
Kind of anti-climatic, but thought I should post in case someone else runs into this...maybe saving a long drive to an Store.