Rene Ritchie Help Please!
I've had my iPad Air 2 for several years, kept it in an apple case since it was purchased. It's in perfect condition. It's worked flawlessly, as I use it for both personal use, and also extensively for work. I recently updated it to iOS 11, and I received an 'Error 56' during the install and now my ipad won't move past the 'Plug into iTunes' screen and is inoperable. I spent a couple of hours on the phone with Apple support, trying two different of my MacBook Pros to complete the install via iTunes, and it still didn't work, same error. Apple support then set me up with an appointment at the Genius bar, they too, attempted the install twice via iTunes on their Macbook, and received the same error code. Then their technical guy comes out and says my ipad has a "Hardware" issue, and since it's not under warranty, there's nothing they can do. Can't put back the old OS, can't replace my iPad, etc. Talked to the manager, and again, there's nothing they can do, beyond offering to replace it with another Air 2 for $300.
I find it VERY difficult to believe that there's a hardware issue occurring given it worked fine before the update, and after the update I'm getting this error. After reading online, it appears this Error code has plagued previous iOS updates with iPads, and I was wondering if anyone else is having the same issue? Is there anything else I can do? I don't think it's right that Apple won't make this right. Thanks for your help!
Mike
I've had my iPad Air 2 for several years, kept it in an apple case since it was purchased. It's in perfect condition. It's worked flawlessly, as I use it for both personal use, and also extensively for work. I recently updated it to iOS 11, and I received an 'Error 56' during the install and now my ipad won't move past the 'Plug into iTunes' screen and is inoperable. I spent a couple of hours on the phone with Apple support, trying two different of my MacBook Pros to complete the install via iTunes, and it still didn't work, same error. Apple support then set me up with an appointment at the Genius bar, they too, attempted the install twice via iTunes on their Macbook, and received the same error code. Then their technical guy comes out and says my ipad has a "Hardware" issue, and since it's not under warranty, there's nothing they can do. Can't put back the old OS, can't replace my iPad, etc. Talked to the manager, and again, there's nothing they can do, beyond offering to replace it with another Air 2 for $300.
I find it VERY difficult to believe that there's a hardware issue occurring given it worked fine before the update, and after the update I'm getting this error. After reading online, it appears this Error code has plagued previous iOS updates with iPads, and I was wondering if anyone else is having the same issue? Is there anything else I can do? I don't think it's right that Apple won't make this right. Thanks for your help!
Mike