When I called the VZW customer service line, they said "there will be issues if you bought it in the store and already had a pre-order" I asked them why would I wait for a pre-order that isn't supposed to ship until 10/14 if/when I can get the same in store (I'm saying cause I live in WV and not too many people that I know or have heard of have VZW here cause of coverage issues). They only told me "there would be issues". I asked WHAT issues if I haven't been charged, its not supposed to ship for another month, what issues could there be to cancel it? They were not specific and I don't think there would be any issues since all they are doing with a wait over a week out is pushing other people up 1 spot since you got yours. Worse comes to worse, the way I looked at it was this and I told the rep, who had no answer, "IF I can get a 128GB Silver in store and you WON'T cancel the pre-order, you will still ship and charge for the phone, I will just refuse the shipment, it'll go back to you and then you'll credit the money back to the account it was charged. If you do NOT credit the account, then I will just dispute the charge on the credit card and get the money back that way since I won't have that product!" I got NO response.
I think, in all honesty, VZW has gotten too big for its britches and is slowly becoming like TWC & ComCast in the Customer Service Arena. I've had to fight with them for three months to get a credit issued to the phone and NONE of the reps, even management would EVER say the same story. I FINALLY, after 3 months, got a hold of a manager who actually looked at the notes on the account and said, "Wait, here it is where the representative said that since BlackBerry AND VZW cannot diagnose the problem, the customer is paying $175.00 to get out of the contract AND to square away the phone on the EDGE for a new Note3." We were fighting because VZW was trying to tell me that I owed them $275.00+ for the BlackBerry Z30 that I paid for and hadn't worked since day1 properly that is.They said I owed them the money for NOT returning the BlackBerry to them.
I'm still in the middle of writing a letter to the high-ups about the issue since I'm pissed, even though it was squared away. I may even put in the debocle about the iPhone6+.