Anyone else had this green line down their screen?

[anon(6014961)]

The girlfriend got an X few days ago brand new, this happened at 2 days old....

 

[Jbrown99]

The girlfriend got an X few days ago brand new, this happened at 2 days old....//uploads.tapatalk-cdn.com/20180823/8000be426a52e5980fa62a6afdfb21b0.jpg

Hardware defect. Take it into an apple store and they will exchange it free of charge.

 

[eyecrispy]

Defective hardware. They’ll take care of it. Take it back.

 

[o4liberty]

Yes my first X came like that Apple gave me a brand new one after 10 days.

 

[anon(6014961)]

Hardware defect. Take it into an apple store and they will exchange it free of charge.

Got appointment booked for Saturday

 

[Garz]

If its 2 days old, exchange it. Do you really want Apple taking your week old phone apart to doing a screen replacement? I wouldn’t.

 

[Ledsteplin]

Yeah, that doesn't look like a line on the wallpaper. Insist on a new X.

 

[Annie_M]

I agree with everyone else.. insist on a new X.

 

[anon(6014961)]

It’s gotten worse today, thank god it’s getting exchanged tomorrow! All the colours have changed.

 

[jgraves1107]

My x screen went stupid. They changed the screen and it had the line like that as soon as they brought it out. Turns out it’s a board failure causing the green line on the right side.

 

[anon(6014961)]

Well they said she can’t have it replaced with a new one because she didn’t buy it from the apple store, she got it from her carrier so they changed the screen for a brand new one, all good so far, let’s hope it’s not a board problem and it comes back!!

 

[Ledsteplin]

Well they said she can’t have it replaced with a new one because she didn’t buy it from the apple store, she got it from her carrier so they changed the screen for a brand new one, all good so far, let’s hope it’s not a board problem and it comes back!!

Wow! I would think that should be covered in the warranty by Apple. It was only a few days old, right? It was obviously a hardware manufacturer's defect.

 

[anon(6014961)]

Yep only a few days old yet because it wasn’t bought direct from apple they wouldn’t exchange it for another one. They’ve fixed it anyway and it’s working as it should so far

 

[Ledsteplin]

Yep only a few days old yet because it wasn’t bought direct from apple they wouldn’t exchange it for another one. They’ve fixed it anyway and it’s working as it should so far

That may be at the discretion of the store. Another store may have offered a new phone. We see it all the time here.

 

[doogald]

Wow! I would think that should be covered in the warranty by Apple. It was only a few days old, right? It was obviously a hardware manufacturer's defect.

It sounds like it was covered by warranty but Apple could not do an exchange since they didn't sell the phone. (Warranty and exchange are two different things.) I'd suspect though that the original carrier who sold the phone may have been able to.