1. Takempis's Avatar
    I tried searching and did not find this issue - It is late and I need a solution quick.

    I was updating to 3.1 and after the download and install was complete it said connecting to itunes - than a message said that it could not connect because the phone is locked and I need to enter the passcode on the phone before it can connect to itunes.

    When I start the phone it has the connect to itunes screen and the unlock slider says slide for emergency.

    I don't see any place to enter passcode. What do I do?
    09-15-2009 11:38 PM
  2. Jeremy's Avatar
    This is your phone correct?
    09-16-2009 08:35 AM
  3. whmurray's Avatar
    This is your phone correct?
    And your iTunes? This phone and iTunes have seen one another before, right?
    09-16-2009 01:18 PM
  4. Ipheuria's Avatar
    Do you have a passcode? if you do but just can't find where to input it then go in to an Apple Store.
    09-16-2009 02:27 PM
  5. whmurray's Avatar
    Do you have a passcode? if you do but just can't find where to input it then go in to an Apple Store.
    It may be time to go to an Apple store in any case. Be sure to make an appointment on their website before you go.
    09-16-2009 02:37 PM
  6. axelbanda's Avatar
    hey dude the same s**** happened to me!!! except i updated mine on a new computer, my old one's disconnected, is that the problem?
    09-16-2009 03:32 PM
  7. Takempis's Avatar
    Yes, this was my phone and my itunes - I knew the passcode but there was no place to put it into the phone.

    I called Apple help and they had me restore my phone by doing this:

    I have Windows XP
    make sure Itunes is up
    unplug cable from computer
    Turn phone completely off
    hold down home key and continue holding while putting cord back into computer
    hold home key until a message on Itunes says it needs to restore iphone
    then restore Iphone
    then restore from back up.

    I am still having a few issues. I have not been able to check the phone out completely because I have been on the road all day.
    09-16-2009 08:38 PM
  8. Ipheuria's Avatar
    Yeah figured you would require some sort of Apple help.
    09-16-2009 09:13 PM
  9. Takempis's Avatar
    Great news - my wifi and bluetooth are not working. Everything else seems to be ok. I have tried all the solutions on the apple page and it hasn't helped. I guess I get to call Apple help again tomorrow.

    My nearest Apple store is 3 hours away.

    I'll give you an update when I find out more.

    I am impressed with the Apple help though. I got a person in 3 minutes - he tried helping for 15 than shipped me up to someone higher and they got it in 2 minutes. Now we will see how long this next issue happens. I was at least glad to have my phone on my trip today.
    09-16-2009 09:30 PM
  10. Earless Puppy's Avatar
    Applecare people are great to deal with...
    09-17-2009 12:45 AM
  11. Takempis's Avatar
    New phone arrives tomorrow.
    09-17-2009 11:23 AM
  12. liangsai's Avatar
    I have a method to downgrade the iphone fireware.
    09-17-2009 11:29 AM
  13. liangsai's Avatar
    1、you need to remove your new iTunes on you PC.
    go you your document, delete Documents\MyMusic\Itunes Directory.
    09-17-2009 11:33 AM
  14. liangsai's Avatar
    2、uninstall "Apple Mobile Device support"
    09-17-2009 11:34 AM
  15. liangsai's Avatar
    3、install itunes 8.1
    09-17-2009 11:35 AM
  16. liangsai's Avatar
    4. use a USB line to connect iPhone to PC, you will hear a success sound.
    09-17-2009 11:36 AM
  17. liangsai's Avatar
    5. now, turn off your iPhone(with usb line), you will hear a iphone down sound.
    09-17-2009 11:38 AM
  18. liangsai's Avatar
    6. hold the HOME KEY + POWER KEY, keep 10 second, release POWER KEY, but keep HOME KEY hold.
    09-17-2009 11:51 AM
  19. liangsai's Avatar
    7. iTunes auto start, notice you to come into DFU restore mode. (not normal iBoot restore mode)
    09-17-2009 11:53 AM
  20. liangsai's Avatar
    8. Shift + iTunes RESTORE Button, select your iphone 3.0 or 2.21 firmware file.
    09-17-2009 11:55 AM
  21. liangsai's Avatar
    9. restoring, after success, it will notice a 1013 error.
    firmware already downgrade,but baseband can't downgrade, keep the newest, so it notice an error.
    09-17-2009 11:58 AM
  22. liangsai's Avatar
    10. you will be lock, jailbreak tools soft(ex QuickPwn) can't use to unlock.

    but if you use itune downgrade again, screen keep lock, but all jailbreak tools soft can work fine.

    this time downgrade don't need DFU mode, just iBoot.
    09-17-2009 12:01 PM
  23. liangsai's Avatar
    after you jailbreak, you screen will unlock.
    09-17-2009 12:02 PM