1. montecito79's Avatar
    I accidentaly (with touch ID) renewed my subscription for another year.

    Is it possible to cancel it immidiatelly?
    04-01-2018 03:12 PM
  2. Ledsteplin's Avatar
    What subscription?
    04-01-2018 03:25 PM
  3. montecito79's Avatar
    Keeper password manager.
    04-01-2018 03:34 PM
  4. Tartarus's Avatar
    Keeper password manager.
    As long as the new subscription period hasn’t started, you can cancel it.

    See https://m.imore.com/how-to-cancel-ap...e-mac-apple-tv for more information.
    kcox52692 likes this.
    04-01-2018 03:38 PM
  5. montecito79's Avatar
    As long as the new subscription period hasn’t started, you can cancel it.

    See https://m.imore.com/how-to-cancel-ap...e-mac-apple-tv for more information.
    It started immidiatelly because it expired and now I renewed it by toch ID.
    04-01-2018 03:51 PM
  6. Tartarus's Avatar
    It started immidiatelly because it expired and now I renewed it by toch ID.
    Then your best course of action is to contact https://support.apple.com and tell them it was a mistake. They may offer you some kind of refund.
    04-01-2018 03:54 PM
  7. montecito79's Avatar
    I contacted keeper support. I think they can cancel the subscription.
    04-01-2018 04:06 PM
  8. montecito79's Avatar
    Is there any e-mail for customer support or only phone number?
    04-02-2018 01:39 PM
  9. Tartarus's Avatar
    Is there any e-mail for customer support or only phone number?
    You can have a live chat with https://support.apple.com. There is even an app called Apple Support which you can download.
    04-02-2018 01:45 PM
  10. montecito79's Avatar
    Thank you.
    Tartarus likes this.
    04-02-2018 02:05 PM
  11. montecito79's Avatar
    OK, here is the webpage where you can have refund of all purchases within 14 days from buying (croatian version, I dont know URL for english version).

    https://idmsa.apple.com/IDMSWebAuth/...language=HR-HR
    Tartarus likes this.
    04-02-2018 03:06 PM

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