11-05-2014 03:10 AM
tools
  1. shanezam203's Avatar
    shanezam203
    I've been using Dropbox for years vs. Photostream and other methods for photos... but lately with iOS8 on an iPhone 5s and 6 I am having issues where photos will not upload and the app will be sluggish if not non responsive.

    I have deleted and re-installed many times and recently installed a companion app called carousel for dropbox and through that photos upload 100% into dropbox but the app Dropbox is Sluggish on the iphone now; anyone else experiencing this?
    10-31-2014 07:44 PM
  2. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    I haven't noticed that. Dropbox works fine for me. You said years. How many gb do you have in Dropbox? If a lot, maybe that's why. I only have the free 2 gb. And haven't used half that. Most of my photos are on Box and OneDrive. I get more free gb with those. Download Box, and transfer some off Dropbox. Maybe that would help. I'm just guessing here.


    Sent from my ancient but trustworthy iPhone 5.
    10-31-2014 08:10 PM
  3. shanezam203's Avatar
    shanezam203
    I have 12 gig I believe and and am only using 2gig.
    10-31-2014 08:14 PM
  4. shanezam203's Avatar
    shanezam203
    I heard back from Dropbox support and they explained they have a known issue with ios8 and camera upload, anyone else experiencing this?

    Charleston, Nov 01 01:00 AM:
    Hi Shane,

    Thanks for writing in! I'd be happy to look into this for you.

    We're currently investigating an issue where the uploads in our main app are slow or fail to progress. Dropbox engineers are currently working on a solution.

    As a workaround for now, we recommend downloading Dropbox's Carousel app (free in the App Store), as we've optimized the Camera Upload feature for that app. Automatic Backup from Carousel will still go into the Camera Uploads folder in your Dropbox.

    Enabling the backup feature in the Carousel app should allow the uploads to complete. You can always opt to remove the app after the uploads have finished.

    You can read more about and download Carousel here:

    https://blog.dropbox.com/2014/04/introducing-carousel
    https://www.carousel.com

    Sorry for any inconvenience this has caused! Please let us know if you continue to experience this issue after downloading Carousel. Thank you for your patience while we look into this issue.

    Regards,
    Charleston
    11-04-2014 10:10 AM
  5. iwoodland's Avatar
    iwoodland
    Originally Posted by shanezam203
    I heard back from Dropbox support and they explained they have a known issue with ios8 and camera upload, anyone else experiencing this?
    No problems here on iOS 8 and Dropbox and Photo uploading.
    11-05-2014 03:10 AM
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