1. princessiphone's Avatar
    So I preordered my 8 plus 64 in space grey at 5am on sprints website friday morning and it keeps saying that there is no order associated with my order number. I called customer service and they told me that they have my order and "rest assured" everything is fine on their end. I used their chat feature about 10 times and kept getting the same answer.

    Has anyone else ordered through Sprint's website and is having this issue? I hope I get it on release day...

    Why are shipping times so short? It wasn't like this with the 7... And I know, because the X.. But this seems weird.
    09-16-2017 07:25 PM
  2. Just_Me_D's Avatar
    Let’s start with the shipping times. It’s typical for pre-orders. As for what you’re experiencing from Sprint, I’ve never experienced that, but if Customer Service state that they have your order and that all is well, don’t worry about it unless the device is not delivered when stated.
    09-16-2017 07:41 PM
  3. princessiphone's Avatar
    Let’s start with the shipping times. It’s typical for pre-orders. As for what you’re experiencing from Sprint, I’ve never experienced that, but if Customer Service state that they have your order and that all is well, don’t worry about it unless the device is not delivered when stated.
    This isn't typical for preorders.. Last year after a few hours they were pushed back a few weeks. We're almost two days after preorders opened and the shipping window for Sprint is still 9/22
    09-16-2017 08:13 PM
  4. qbnkelt's Avatar
    If customer service has your order you should be fine.
    This is all that shows for mine, ordered through the Apple app.
    Nothing has moved.
    09-16-2017 08:24 PM
  5. olliegrl's Avatar
    Same for mine. People are probably waiting for the X
    09-17-2017 12:23 AM
  6. Lambertoid's Avatar
    Mine still says pending shipment
    09-20-2017 04:31 PM

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