1. Medamore's Avatar
    Hi everyone,

    I have been having a lot of issues with my iPhone 7 lately. I am unable to download apps. I have tried syncing it to my MacBook, restarting it, resetting it, signing out of my Apple ID... yet I still can’t download any apps. I used to be able to download apps without any issues.

    I am also unable to download music on my phone. I used to be able to, but now I have to buy a song on my laptop and then transfer it over... very tedious.

    AND whenever I take a picture or screenshot a picture and send it to someone, it shows up on their phone as blurry. It doesn’t matter who I have sent it to or what type of phone they have. But everything looks fine on my end.

    Any suggestions would be greatly appreciated! Thanks!
    03-01-2018 06:07 AM
  2. tadpoles's Avatar
    There are several things you can try.
    Sign out and then back into iCloud
    Turn off and then turn back on iMessage.
    Verify that you do indeed have free space on your device.
    If you haven’t already, update to iOS 11.2.6

    If you’ve already done all these things and are still having problems you may want to consider backing up and then resetting your phone.
    Lee_Bo likes this.
    03-01-2018 06:28 AM
  3. eyecrispy's Avatar
    Wow. That’s a lot of issues! Do you get any error message you could share with us?
    Lee_Bo likes this.
    03-01-2018 09:31 AM
  4. Annie_8plus's Avatar
    Hello and welcome to iMore. I'm sorry you are having so many issues. You may want to contact Apple Support
    Lee_Bo likes this.
    03-01-2018 09:36 AM
  5. Ledsteplin's Avatar
    You might reach out to iTunes support.
    https://support.apple.com/itunes

    (800) 676-2775

    Are you on WiFi? That's neccessary for apps over 150 mg.
    Is your payment method in good standing?
    03-02-2018 02:53 PM
  6. Medamore's Avatar
    Thank you! I backed up my phone and reset it. This worked!
    Ledsteplin likes this.
    03-05-2018 05:52 AM

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