10-13-2015 08:01 PM
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  1. bnich325's Avatar
    bnich325
    Something is not right with this latest update. When holding the phone up to my face on my shoulder, the screen stays lit. My cheek presses buttons. Why is this happening?
    10-13-2015 07:05 PM
  2. TwitchyPuppy's Avatar
    TwitchyPuppy
    Moderator
    Hmm.. Have you tried restarting your phone? (Hard reset)


    Sent from my iPhone 6s using Tapatalk
    10-13-2015 07:51 PM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Do you use a case? If so, remove it and see if that helps. Also, check for any loose plastic film around the proximity sensor area. Lastly, have Apple check it for any hardware issues.
    10-13-2015 08:01 PM
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