How and why did my purchased ringtone disappear from my iPhone?

[NickA]

I don't normally purchase ringtones, but it's Christmas and I wanted a festive tone. Anyway, bought one from the iTunes store, downloaded it and set it as my ringtone. That worked great. Now it's gone, I mean totally gone. All I did last night was reboot the phone. This morning when I got a call it was the old tone. it's not even in my list of purchased items, yet my card got charged.

This looks like a common issue according to the Apple forums. I'm just wondering if anyone here had the problem and if they solved it. Also, how do I get my money back! it's only $1.29 but it's the whole point of it...

 

[kch50428]

Re: Ringtone Gone

It could be that the owner of the copyright on the particular piece of music revoked rights for Apple to distribute it as a ringtone...

 

[Ledsteplin]

Re: Ringtone Gone

Many do seem to have that issue. I've been seeing it on other forums. It's apparently an iOS 8 bug. Apple is aware of it and is working on a fix. In the future, be sure to sync purchased ringtones to iTunes. Ringtones and audio books are not listed in a purchased list. You can only download them once. If you lose one, it's gone and you can't recover it, unless you have it synced to iTunes. Someone said there's a "Tones" section to store those in. Don't know what else to say. You can try calling or emailing iTunes.


Sent from my ancient but trustworthy iPhone 5.

 

[mulasien]

Re: Ringtone Gone

I've run into the exact same issue. Widely reported to be an iOS bug. Hopefully will be fixed in the next update.

 

[FrankRow]

Re: Ringtone Gone

Hi, same just happened to me. I purchased a ring tone over the weekend and now it's gone. I did do a reboot and it's gone now. How do you sync ringtones to icloud or get them backed up to icloud? I don't see an option to add it to the back up.

 

[briankbart1]

Re: Ringtone Gone

I am on hold with iTunes now....happened to me and it purchase the ringtone 3 times!!!

 

[NickA]

Re: Ringtone Gone

I am on hold with iTunes now....happened to me and it purchase the ringtone 3 times!!!

I was going to purchase some more, but I will wait. Glad I only bought 1 at a time.

 

[sanibel]

Re: Ringtone Gone

I've created my own ringtones and they're saved on iTunes. It's a bummer that iOS 8 had a glitch, but making your own will at least guarantee them to stick around. Here's a method I like.

 

[wyodriver]

Re: Ringtone Gone

If you've already purchased the tone, don't purchase it again! The emailed receipt from iTunes has a link to report problems with stuff you've purchased already. Through that you can re-download your stuff without having to buy it again.

 

[calebt]

Re: Ringtone Gone

I've created my own ringtones and they're saved on iTunes. It's a bummer that iOS 8 had a glitch, but making your own will at least guarantee them to stick around. Here's a method I like.

That's what I do also, little extra work, but like you say there always there.


Sent from my wrapped in leather iPhone 6 using Tapatalk

 

[ladyc0524]

Same happened to me. I purchased a ringtone last night and set it as my default ringtone. Today it disappeared

 

[Calyan Cook]

This has been happening for awhile :-{


Sent from my iPhone using Tapatalk

 

[ladyc0524]

BGR is reporting that Apple released iOS 8.1.2 to address this issue

 

[BreakingKayfabe]

itunes.com/restore-tones

 

[HankAZ]

iOS 8.1.2 has been released. It includes bug fixes and addresses a problem where ringtones purchased through the iTunes Store may have been removed from your device. To restore these ringtones, visit the link below from your iOS device.

itunes.com/restore-tones

 

[sanibel]

Just to reiterate what Hank was saying: Use your iOS device for this link (itunes.com/restore-tones), not your desktop computer. You will then receive a notification when the tones are ready.

 

[brian00700]

I never received a message, but looked under Sounds/default and all my tones were back!

 

[Fixitlady]

I did this and it worked, I got back my previously purchased ringtone, but.....it also redownloaded all of the ringtones that I didn't lose, so now I have duplicates of everything. Will they go away at some point?

Thanks

 

[DS1331]

Yeah I lost mine you just have to update to iOS 812 and click the link to get them back

 

[Ledsteplin]

At least Apple fixed this.


Sent from my ancient but trustworthy iPhone 5.