1. avital's Avatar
    I got my Iphone 6 replaced 2 days ago at the Apple store. I was very surprised when i saw the apple guy came out with a small white box, a non retail box, i was thinking wtf is THAT? Then i was thinking oh maybe its just new from the factory not being packed in a retail box yet. But now im not sure whats going on here...

    So is there a was to check if the phone i got i refurbished or not? I paid for a new phone and got second hand crap??
    DSwati likes this.
    10-29-2014 05:20 AM
  2. taz323's Avatar
    They are all in the same boxes. pick up mine day after launch and it came in a plain white box.
    10-29-2014 05:22 AM
  3. avital's Avatar
    But this was a non retail small white box. When i bought the phone, it came in the real box. This was just a very small white package with no space for anything else than the phone.
    10-29-2014 05:25 AM
  4. taz323's Avatar
    But this was a non retail small white box. When i bought the phone, it came in the real box. This was just a very small white package with no space for anything else than the phone.
    So the box came with no ear buds or charger. just a phone,
    10-29-2014 05:29 AM
  5. avital's Avatar
    So the box came with no ear buds or charger. just a phone,
    Exactly. A tiny small package with only the Iphone 6 in. I still have the original box from when i first bought the phone, so i know how it looks like.
    rajesh shukla1 likes this.
    10-29-2014 05:34 AM
  6. calebt's Avatar
    Did you ask if the phone was refurbed? If it is I would ask for another phone.
    10-29-2014 05:56 AM
  7. avital's Avatar
    I was stupid. I didnt ask, i forgot about it. They dont have the Iphone 6 in stock on the website.
    The genius said "this is a new one, we dont have many, but i found one, its service units we just got if we have to give out a new phone to our customers" so i was thinking oh well, it must be brand new from the factory. He didnt ask for my original box, headphones, charger or anything. I left that in the car ready to go get it. But no, just a new phone.
    10-29-2014 06:14 AM
  8. eyecrispy's Avatar
    All replacement units (refurb or new) come in nonretail boxes. It has always been that way. They then ship your returned unit back in those boxes.
    10-29-2014 06:42 AM
  9. E_Brown's Avatar
    Honestly this early in I don't think they've had time to refurbish phones yet. I'd be very surprised if it wasn't new.
    avital likes this.
    10-29-2014 07:30 AM
  10. nr2d's Avatar
    As someone already said this early after the release I don't think it is a re-furb phone. I am just guessing here but I bet that Apple uses this type of packaging for exchange is simply that they know you already have the charger and ear buds. This way it is cheaper to just give you the phone rather than the whole package. It may not sound like much but in the end it all adds up to savings for Apple.

    I got the same thing about this time last year when I thought there was problem with my iPhone 5S buit then thought about it for a couple of minutes and came up with my assumption above.
    avital likes this.
    10-29-2014 07:37 AM
  11. SeanHRCC's Avatar
    Why are you so concerned? Does it work the way you expect it to?
    jburke82 and eyecrispy like this.
    10-29-2014 03:37 PM
  12. anon(153966)'s Avatar
    I think the good thing here is that if anything goes wrong with it, taking it to Apple and they should fix/replace it for you without hesitation...
    10-29-2014 03:43 PM
  13. DX9's Avatar
    I had my 2 week old iPhone 6 replacement shipped right from Apple also. My volume down button was indented and not to responsive. Called apple and they shipped a replacement the next day in a slim white box. Looked brand new to me. They have them in slim non retail boxes for this very reason. Keep all existing stuff from your original. Love the customer service. First time ever I had to call Apple for support. Top notch.
    10-29-2014 07:10 PM
  14. tattooed4515's Avatar
    From my understanding the refurbs have a new shell, but some recycled internals, from other phones that have been returned for other reasons. I believe a lot of the refurbs are new, just pieced together. I was leery of refurbs too at first. I've had a few refurb iPhones and I think they worked better than any new ones I've had. No reason to worry.
    10-29-2014 07:17 PM
  15. Ledsteplin's Avatar
    From my understanding the refurbs have a new shell, but some recycled internals, from other phones that have been returned for other reasons. I believe a lot of the refurbs are new, just pieced together. I was leery of refurbs too at first. I've had a few refurb iPhones and I think they worked better than any new ones I've had. No reason to worry.
    They have a 100 point check system. If anything is bad, they do replace it. That's what makes refurbished phones good. Plus they put in a new battery.


    Sent from my ancient but trustworthy iPhone 5.
    H_D likes this.
    10-29-2014 08:26 PM
  16. Flow39's Avatar
    They have a 100 point check system. If anything is bad, they do replace it. That's what makes refurbished phones good. Plus they put in a new battery.


    Sent from my ancient but trustworthy iPhone 5.
    Apple is the only company I trust with refurbished phones/ iPads. They do an excellent job on them, everyone I talk to never has a problem.
    qbnkelt likes this.
    10-29-2014 09:28 PM
  17. Stefano_B's Avatar
    I had the same thing happen when I replaced my 6+ (week old which I paid full retail price for) after it crapped out on me for no apparent reason - most likely a lemon. However, the sales person (or genius whatever they're called) after coming to the conclusion that I qualified for a replacement, came back out with the mentioned thin box, and immediately thought to myself "here we go, a refurb" lol. After some questioning I was reassured that it was not a refurb, but indeed brand new, and that they have a stock of these "new" phones strictly for replacements. I believed her, and am confident it is new. The phone is perfect in all aspects, wrapped in plastic film etc.
    10-29-2014 10:54 PM
  18. sillylilwabbit's Avatar
    I got my Iphone 6 replaced 2 days ago at the Apple store. I was very surprised when i saw the apple guy came out with a small white box, a non retail box, i was thinking wtf is THAT? Then i was thinking oh maybe its just new from the factory not being packed in a retail box yet. But now im not sure whats going on here...

    So is there a was to check if the phone i got i refurbished or not? I paid for a new phone and got second hand crap??
    Refurbished.

    Few others on another form got refurbs based on their build date.
    10-30-2014 12:42 AM
  19. natasftw's Avatar
    Refurbished.

    Few others on another form got refurbs based on their build date.
    What exactly are you hoping to use the build date to base your conclusion on? We are still too early in the wave for you to be able to determine anything about the phone from the date.
    avital likes this.
    10-30-2014 01:17 AM
  20. sillylilwabbit's Avatar
    Early build date = built on same assembly line as new.

    Later build date as in a week ago = refurbished.
    10-30-2014 01:20 AM
  21. Roikins's Avatar
    Check your IMEI number online, see if you can get some info about it


    Sent from my using Tapatalk
    avital likes this.
    10-30-2014 01:48 AM
  22. natasftw's Avatar
    Early build date = built on same assembly line as new.

    Later build date as in a week ago = refurbished.
    You're under the impression they're not still building phones? Unless they stopped making and shipping phones to keep up with the demand, your assumption doesn't show anything.
    10-31-2014 09:03 PM
  23. sillylilwabbit's Avatar
    You're under the impression they're not still building phones? Unless they stopped making and shipping phones to keep up with the demand, your assumption doesn't show anything.
    Your post doesn't make sense. Of course, they are still building new retail boxed phones.

    Anyhow, it is the same every year. We are almost 2 months since the release date.


    You think with such demand outstripping the entire apple supply of new phones, you still think they would continue to set aside new phones for slim white box replacements?

    With the amount of time passed since released and the amount of turnover from people with OCD swapping slim white box phones because of the yellow tint, uneven back light screens, dead pixel, etc, they are most certainly refurbishing phones now.

    I have friends that work at the Apple Store, who are not drones and are very informative.

    Remember, we are almost 2 months since the release.... Tons of returned/exchanged phones were sent back to Foxconn for refurbishing.
    LEA86 likes this.
    10-31-2014 09:18 PM
  24. SeanHRCC's Avatar
    I don't understand why this argument is happening anyways...there's no way to tell between the two, so it really just comes down to an OCD psychological battle that some will have for absolutely no reason.
    10-31-2014 09:30 PM
  25. TheRewardisCheese's Avatar
    In my experience with Apple, Apple does not give refurbs for replacements at brick-n-mortar locations. The slim white box phones are simply brand new phones without the charger, usb cable and headphones that are earmarked for replacements.

    There would be no reason to provide brand new retail boxed phones as replacements if just the phone is the problem, hence the while slim boxes. I am not sure why people get so worked up over this, as it seems that this topic crops up every year shortly after the new iteration is released.

    There is absolutely nothing to worry about when getting a replacement that comes in a slim white box.
    11-02-2014 01:12 AM
43 12

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