1. forbiddens's Avatar
    Has anyone done or knows how to exchange a iPhone bought from the online store in a retail store?
    10-03-2014 07:14 PM
  2. zerog46 said: Best Answer

    Yes but the stock might not be there, so if they don't have it they will refund you and then order one if you want to go that route. As long as it's within the 14 day return time.
  3. zerog46's Avatar
    If you bought it from Apple online you can just return it to an Apple Store if you want too.
    10-03-2014 07:36 PM
  4. forbiddens's Avatar
    If you bought it from Apple online you can just return it to an Apple Store if you want too.
    Can you exchange the phone for different colour or capacity?
    10-03-2014 07:39 PM
  5. zerog46's Avatar
    Yes but the stock might not be there, so if they don't have it they will refund you and then order one if you want to go that route. As long as it's within the 14 day return time.
    10-03-2014 07:41 PM
  6. forbiddens's Avatar
    Yes but the stock might not be there, so if they don't have it they will refund you and then order one if you want to go that route. As long as it's within the 14 day return time.
    Are you sure, because I was told you can't do that.
    10-03-2014 07:47 PM
  7. zerog46's Avatar
    If you are within your 14 day return period you can return your phone, then you can purchase another one. I did it with my 5S last year because I wanted a different color.
    Just_Me_D likes this.
    10-03-2014 07:50 PM
  8. HankAZ's Avatar
    I posted this in one of the other threads you started on this subject. (I guess if you start a thread, ask a question and dont like the answer, just keep trying with a new thread?)

    The official policy is that you can return online purchases an an Apple Store. Here's the policy. In this case, I dont think the issue is the return, but rather it appears to be a matter of having stock on hand to handle the exchange. This is different from a warranty replacement where the stores have a dedicated supply of devices for warranty replacements.

    I fully expect this to change back to what we have experienced as "normal" once the initial surge subsides, later in the year.
    10-03-2014 07:55 PM
  9. forbiddens's Avatar
    I posted this in one of the other threads you started on this subject. (I guess if you start a thread, ask a question and don’t like the answer, just keep trying with a new thread?)
    I think these 2 threads are different, that was can I exchange my phone for a different one, and this is about the online and retail store.
    10-03-2014 08:12 PM
  10. HankAZ's Avatar
    The exchange/return policy is the same.
    10-03-2014 08:43 PM

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