1. konjis1's Avatar
    Ok, so i purchased the Otterbox defender this past Sunday for my Plus and i notice that there is a gap between the Plus screen and the Otterbox defender screen protector. This is quite annoying and lessons my experience with interacting with the phone. Anyone else experience this?
    02-17-2015 03:26 PM
  2. zerog46's Avatar
    Yup just check out the numerous posts on this. Most remove the screen protector.


    Sent from my iPhone using Tapatalk
    02-17-2015 03:27 PM
  3. konjis1's Avatar
    Remove it? Wouldn't that leave a gap for dirt and debris?
    02-17-2015 03:43 PM
  4. jlh73's Avatar
    I called otterbox and there sending me a new one.
    02-17-2015 06:16 PM
  5. Cleveland's Avatar
    I like the commuter over the defender (for now until lifeproof gets out the case for the 6+) and a spigen glass protector, protection without the issues lol
    donemt likes this.
    02-18-2015 01:58 AM
  6. garyf33's Avatar
    I purchased the defender and had the exact some problem with the gap between the screen protector and phone, complained to Otterbox who in turn sent me another shell and that one has the same issue. Gave up on Otterbox for now and using a UAG case with Zagg glass screen protector.
    02-18-2015 07:18 AM
  7. cornettbr's Avatar
    Otter box has had that problem with virtually every phone I've had a case for. One trick to try is to put the phone on the screen protector side first or to buy a glass screen protector so it will fill the gap. And I always had dust that scratched my bezel with every phone in every otter box case period no exceptions.
    02-18-2015 10:08 PM
  8. HAWK's Avatar
    If you put your case together without the phone in it and gently but firmly go around the screen protector edges and push it in without breaking the seal completely it will lay flat. I do it to all my defenders and works like a charm. Just don't push too hard and break the glue seal


    Sent from my iPhone using Tapatalk
    02-19-2015 01:03 AM
  9. konjis1's Avatar
    I called otterbox and there sending me a new one.
    Yea i did the same and they are sending me a new one as well...hopefully they have fixed this issue!
    02-19-2015 09:48 AM
  10. jlh73's Avatar
    Mine new one didn't fix the problem.
    02-19-2015 08:42 PM
  11. ajl's Avatar
    Happened with my 5S, but can attest to Otterbox having some of the best customer service around.


    Sent from my iPhone using Tapatalk
    02-20-2015 01:33 PM
  12. jlh73's Avatar
    Well I guess there sending me yet another one. Hopefully this one works. If not I'm jus gonna take the screen protector off and use a glass screen protector.
    02-20-2015 07:56 PM
  13. zerog46's Avatar
    Well I guess there sending me yet another one. Hopefully this one works. If not I'm jus gonna take the screen protector off and use a glass screen protector.
    That's what I do! I used my OB all day and love it. First thing I do when I get a new one, out comes the screen protector. I use the Defender because of the belt clip for work during the week.
    02-20-2015 09:21 PM
  14. bamabeauty's Avatar
    For the first time, I don't have any issues with my otter box thank god; however, my boyfriend noticed a gap on his case for his Galaxy s 4. I'm guess that it's a defect in some products they sell. Just checked my mom's otter box hers doesn't have a gap either. Yay guess we got lucky!!!!
    02-24-2015 02:34 AM

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