Here is latest as of 7:09AM Sept. 18. I got and email confirmation at 2:04CDT on Sept 12, 2014. But my order says Preparing for shipping with a date of 10/2/2014 to10/13/2014. I just got off the call with an at&t representative. She told me that my order was processed manually, as all other orders did, and the processing time was 6:51 AM EDT. So they don't care when you placed the order as they processed the orders manually. Someone may pick an order placed later than all placed earlier and that order is ahead of you now. Also my bank was charged on 12 for whole amount but now I don't see these charges not even a $1.00 charge which is normally placed to hold. The above explanation is not mine but it is from AT&T, which is still Plain Old Utility Company, and they don't care about you as you have no choice but are addicted to technology which unfortunately they sell.
I wish all you a better luck.