1. shellhaywood80's Avatar
    So last night I tried to backup my iPhone 5S onto iTunes. My phone crashed, was stuck on the Apple logo, so I spent all night updating the software with it in safety mode.

    When it finally came back on, I could get into my phone but everything was very slow and clunky. This morning while using it, it froze and I had to reset it to get it back. Once it came back on, the phone had been wiped. No photos, no videos. I have no iCloud backup as I never really understood how to work it, and no iTunes backup either.

    I've looked online for iPhone recovery programs. I've tried quite a few, but all of them never get past the analysis stage and fail. I've checked in the settings of the phone too, and although it says I have no photos, I only have 1.8GB out of 27.89 GB left. I have 22 apps on there, but I don't think these would take up all the space, so are the photos still there somewhere?

    I had OVER 8000 PHOTOS on there, two years worth. Has anyone got a solution? If I take it to an Apple store will they be able to recover everything?
    01-05-2017 10:39 AM
  2. pkcable's Avatar
    Couldn't hurt to try!

    Help - Apple (phone number at the bottom of page)
    01-05-2017 10:52 AM

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