Verizon's customer service/ordering info is so bad. As of this morning, they couldn't tell me when it was shipping. The date said the 21st but I found that hard to believe and wanted confirmation. It's almost like the phone reps don't even work for the same company. How can they be so clueless/disorganized. I will just go to the Verizon store Friday morning. I'm sure there will be plenty. If their coverage wasn't so good, I'd switch to Sprint.