NEVER buy a phone from Apple's web store - Sim Card Not Associated with Account issue
Having spent from Friday afternoon to Saturday evening without service on two phones and hours and hours on the phone at at stores (both Apple and AT&T), I want to share this information and ask if anyone else has had the problem.
I ordered my iPhone 3GS from the Apple Store online at the instance of a brick-and-mortar store employee. I wanted to take advantage of my husband's full upgrade price on his line of our familyshare plan, as approved by AT&T. I was told by AT&T that all I needed was to call to report the serial number change, and switch the sim cards. This was one of two things that masked the real issue to follow. (The other smokescreen was stated slow activation time and servers - that I should just wait, days perhaps.) When I proceeded to sync to iTunes for activation with the sim from the phone number I planned to use in the phone, iTunes prompted the telephone number of the line I had ordered the phone under. It could not be edited. When I put in my billing ZIP code and the last 4 digits of the social, the error was something like "the sim card does not match the account associated with this phone." After many, many hours and trying to activate the phone with the actual number prompted by iTunes (and trips to the store for new sim cards for that line) it appeared that the problem was with the phone set-up, not the sim card or the configuration of our AT&T account. Did you know that Apple has a strict policy that you cannot replace a web order at a physical store, and it takes eight days to replace a web order? As a last gasp, an AT&T store employee made me an appointment at a Genius Bar. It turned out that someone was there with the identical error message from a web order, with a customer service rep on the phone to AT&T. The best I can determine, for a very few web orders, something associated a number with an account, but not completely. This error was done in a way so that AT&T just could not find it. (My account, sim card numbers, IMEI numbers, etc. were verified many, many times.) In the end, I got the new phone - activated like a charm, the sim swap and backup restore on both phones went perfectly. (I gave my husband last year's 3G). Please post if you have seen the same error message, any solutions other than a new phone, and express your outrage (I hope you agree) that Apple will not accept web order exchanges at their brick-and-mortar stores.
Having spent from Friday afternoon to Saturday evening without service on two phones and hours and hours on the phone at at stores (both Apple and AT&T), I want to share this information and ask if anyone else has had the problem.
I ordered my iPhone 3GS from the Apple Store online at the instance of a brick-and-mortar store employee. I wanted to take advantage of my husband's full upgrade price on his line of our familyshare plan, as approved by AT&T. I was told by AT&T that all I needed was to call to report the serial number change, and switch the sim cards. This was one of two things that masked the real issue to follow. (The other smokescreen was stated slow activation time and servers - that I should just wait, days perhaps.) When I proceeded to sync to iTunes for activation with the sim from the phone number I planned to use in the phone, iTunes prompted the telephone number of the line I had ordered the phone under. It could not be edited. When I put in my billing ZIP code and the last 4 digits of the social, the error was something like "the sim card does not match the account associated with this phone." After many, many hours and trying to activate the phone with the actual number prompted by iTunes (and trips to the store for new sim cards for that line) it appeared that the problem was with the phone set-up, not the sim card or the configuration of our AT&T account. Did you know that Apple has a strict policy that you cannot replace a web order at a physical store, and it takes eight days to replace a web order? As a last gasp, an AT&T store employee made me an appointment at a Genius Bar. It turned out that someone was there with the identical error message from a web order, with a customer service rep on the phone to AT&T. The best I can determine, for a very few web orders, something associated a number with an account, but not completely. This error was done in a way so that AT&T just could not find it. (My account, sim card numbers, IMEI numbers, etc. were verified many, many times.) In the end, I got the new phone - activated like a charm, the sim swap and backup restore on both phones went perfectly. (I gave my husband last year's 3G). Please post if you have seen the same error message, any solutions other than a new phone, and express your outrage (I hope you agree) that Apple will not accept web order exchanges at their brick-and-mortar stores.
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