Originally Posted by
Davyo As promised, an update to my OP.
Called Apple, got an appointment to have them look at my first gen 12.9 Pro, when they were looking at my screen separating from the iPad body I did mention I had read online of others having the same issue and also mentioned I had read it could be caused by a swollen battery.
They replaced my Pro with almost no questions asked, I did have to wait 2 days for Apple to get my exact model in stock before doing the exchange, no big deal at all.
Apple totally took care of me (pun intended),,, and replaced my Pro with almost no questions asked, I was well past my 1 year warranty and did not have "Apple Care", they did a no charge exchange.
Apple claims it was a "New Pro" they gave me but I'm more inclined to think it's a refurbished even though they said it was not.
Anyhow, my "New" Pro is perfect and all is great.
Thank you very much to Apple for totally doing the right thing !!!!
Cheers, Davyo
I had the same issue with one side of the screen of my iPad Pro separating from the rest of the iPad. I took it to my local Apple store and was told that it was 2 weeks past the one-year warranty period, so they would charge me $99 to take my iPad and give me a "new" one.
I explained that my iPad is always in a case, and I took it out of the case for the first time in months about a week ago because I was going to be traveling, and that's the first time I noticed the separation -- although it was probably occurring well before my one-year warranty period was up. The technician told me that I was out of luck because I hadn't noticed it when it first happened, and waited too long to bring it in.
No leeway whatsoever, even though it was just two weeks past the date when my one-year warranty ended. I left the Apple store, and will continue to use my iPad with a big bulge in the middle of the screen. (The technician said, "Yeah, it didn't seem to be affecting its function at all -- at least for now.")
Needless to say, I am a very unhappy Apple customer.