1. JDRiggs's Avatar
    I have a 128GB LTE iPad Pro and it keeps freezing up during normal use! On the charger, off the charger, doesn't matter. Scrolling through a website, or scrolling through an email or touching a button it locks up for 20-30 seconds. You sit and wait and then it unfreezes. Just like a long pause. Kind of reminds me of Android!

    Is anyone else seeing this??? I've heard about the after charging issue but this seems to be different! Should I send it back or wait on a software update.
    saeedmashti likes this.
    11-23-2015 02:25 PM
  2. TheRadBear's Avatar
    Hey,

    Sorry to hear about your hampered experience. Smooth & steady sailing here, same model. Before doing anything like warranty claim I would consider restoring as a brand new iPad through iTunes just to see if the problem has anything to do with how the iPad backup was handled.

    Typically, that's my go-to troubleshooting process.

    Thanks.
    saeedmashti likes this.
    11-23-2015 02:36 PM
  3. JDRiggs's Avatar
    Well, it certainly won't hurt to try. I'll do that now. Thanks! I'll let you know if it fixes it.
    saeedmashti likes this.
    11-23-2015 02:40 PM
  4. TechnologyTwitt's Avatar
    I have a 128GB LTE iPad Pro and it keeps freezing up during normal use! On the charger, off the charger, doesn't matter. Scrolling through a website, or scrolling through an email or touching a button it locks up for 20-30 seconds. You sit and wait and then it unfreezes. Just like a long pause. Kind of reminds me of Android!

    Is anyone else seeing this??? I've heard about the after charging issue but this seems to be different! Should I send it back or wait on a software update.
    I also have an LTE iPad Pro (T-Mobile) and it arrived with 75% charge. I turned it on, restored my backup and was in business within 20-30 minutes.

    It arrived on the evening of the 19th and have charged it to 100% since then without any issues. Looking back, I can't even remember the last iPad I've had to connect to my Mac to fix anything. (Insert sarcasm, we really had to do that)?

    I'm not calling it lucky because I firmly believe their QC is one of the best, but I've had no hiccups, freezes, spots in the display, etc etc.

    If I were in your shoes, I'd go back to a Corporate Store if there's one within reasonable driving distance or at least contact their CS and take it from there.
    11-24-2015 05:06 AM
  5. TheRadBear's Avatar
    Well, it certainly won't hurt to try. I'll do that now. Thanks! I'll let you know if it fixes it.
    Hey,

    Any update on that? Are you still experiencing the issue, and if so, are you claiming warranty then?

    Cheers.
    11-25-2015 04:27 PM
  6. Martholemew's Avatar
    When I first got my iPad Pro it would sometime be unresponsive, black screen and would not unlock. I did a force reboot and all was fine. This happened about 3 or 4 times, usually in the morning after charging all night. Now it seems to have stopped. This seems related Some iPad Pros Unresponsive After Charging, Requiring Hard Restart - Mac Rumors
    11-26-2015 09:45 PM
  7. JDRiggs's Avatar
    I reset it and restored. Been fine ever since. Thanks for the advice. Got my smart keyboard and pencil! They're awesome!
    11-27-2015 10:56 AM
  8. o4liberty's Avatar
    9.2 has known issues that will be corrected in the next update I called support for the same issue and others but all they could do is confirm the issue and told me to wait for update. My biggest gripe is crashing apps.
    01-03-2016 07:22 PM
  9. saeedmashti's Avatar
    I have the 9.7 iPad 7 Pro with 256 gig memory . I have the same problem , it freezes during normal use and I have to wait 30-40 seconds for it to unfreeze !!!! It is only 47 days old on iOS 10.2 . Please let me know if there is a permanent remedy for this problem.
    Last edited by saeedmashti; 01-14-2017 at 06:02 PM. Reason: Added iOS 10.2
    01-14-2017 05:59 PM
  10. muchospanish's Avatar
    I have the 9.7 iPad 7 Pro with 256 gig memory . I have the same problem , it freezes during normal use and I have to wait 30-40 seconds for it to unfreeze !!!! It is only 47 days old on iOS 10.2 . Please let me know if there is a permanent remedy for this problem.
    I think the best thing for you to do is contact Apple support. It could be a ram problem or another hardware defect.

    Maybe first restore it from iTunes and set it up as a new iPad to see if that helps. That's the first step that Apple support will take.
    01-14-2017 08:26 PM
  11. TripleOne's Avatar
    I reset it and restored. Been fine ever since. Thanks for the advice. Got my smart keyboard and pencil! They're awesome!
    Glad it worked out!

    Enjoy!!
    01-15-2017 10:33 AM
  12. Just_Me_D's Avatar
    I have the 9.7 iPad 7 Pro with 256 gig memory . I have the same problem , it freezes during normal use and I have to wait 30-40 seconds for it to unfreeze !!!! It is only 47 days old on iOS 10.2 . Please let me know if there is a permanent remedy for this problem.
    The remedy is restoring the device and setting it up as new. Give it a try.
    01-15-2017 11:13 AM
  13. eyecrispy's Avatar
    Glad you got it figured out. Haven't seen this issue myself.
    02-15-2017 06:33 AM
  14. not1lost's Avatar
    I have the same the same problem with this four day old iPad Pro 12.9. 512GB cellular but never turned on.

    The screen while scrolling just stops while I flick my finger back and forth. Sometimes it jitters when scrolling. Sometimes buttons on the screen are unresponsive until you touch it a dozen or more times... This is very disheartening with a brand new $1200 iPad. I have tried the reboot thing, yes it helps but then comes back... I think I should return it although I have read some bad reviews on B&H return manners where I bought it... I hope not. I read somewhere where I can send it back to Apple another way? Any suggestions comments or help of any kind would be appreciated.
    07-01-2017 01:36 PM
  15. Abu Khadija's Avatar
    These things were just released. Don't understand why you went B&H but that's up to you. I would take it to apple and see what they say. I'm waiting for Best Buy to get them then I'll probably go with att next. I'm also looking at the 10.5" one too. I'm only getting one but I'm not sure which one. I'm coming off the first gen 12 9". Had it for almost 7 months now.
    not1lost likes this.
    07-01-2017 08:14 PM
  16. eyecrispy's Avatar
    I'd just take it to an Apple Store and have them take care of it.
    not1lost likes this.
    07-02-2017 06:54 AM
  17. not1lost's Avatar
    : I'm happy to say I had absolutely NO PROBLEM with B&H taking the iPad Pro 12.9 back! Thank The LORD! I had read some horror stories about that. Nonetheless they were very nice and understanding about it all. I now have a 10.5 model ordered from Apple but got 256 GB this time since I saw the 512 wasn't hardly touched with everything I could throw in it! movies and all! So I now know 256 will be plenty. I also dont think I will be ordering another Apple Smart Keyboard for this one. I did like it but there were also some things laking in it and for the price, I dont know. I may just get a good cover and use a magic keyboard with it; I've had a few of those and they are pretty good keyboards and not really too much to stick in your pouch or case to take along. Still thinking... Just thought I would update my post, thanks
    07-03-2017 10:43 PM
  18. DerekJV74's Avatar
    I have a 128GB LTE iPad Pro and it keeps freezing up during normal use! On the charger, off the charger, doesn't matter. Scrolling through a website, or scrolling through an email or touching a button it locks up for 20-30 seconds. You sit and wait and then it unfreezes. Just like a long pause. Kind of reminds me of Android!

    Is anyone else seeing this??? I've heard about the after charging issue but this seems to be different! Should I send it back or wait on a software update.
    Mine has been doing the same thing lately. Especially when waking from sleep. I end up having to reboot it which seems to take care of it until it happens again. I've also had issues with it staying on and running itself empty.
    07-11-2017 09:07 AM

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