Home iMore Q&A > General Apple News & Discussion

Why can't I go into my email?

Asked: Oct 23 2015 | 2:03 pm EDT 32752 Views 5 Answers View Best Answer

I've tried turning my phone off and restarting it but it still won't let me go into my mail. I try to click the app and it goes in but logs straight out. what do I do


Best Answer

45,301
Oct 23 2015 | 2:07 pm EDT Ledsteplin

Is it the mail app, or a mail account that's the problem? Try going to Settings >Mail, Contacts and Calendar > your mail account > Toggle Mail off, then back on.

More Answers

6
Oct 23 2015 | 2:23 pm EDT cnicole04

I tried that, but it made my screen shake and it won't stop and it still won't let me in my emails
720
Oct 23 2015 | 5:31 pm EDT Larry Cook1

Do a hard reboot. Hold power key and home screen until you see the apple logo. Let go and phone will boot.

Posted via the iMore App for Android
14,319
Oct 23 2015 | 6:21 pm EDT Jaguarr40

I tried that, but it made my screen shake and it won't stop and it still won't let me in my emails
Completely delete any mail acct (s) you have in the native mail app. Connect to iTunes making sure you have the latest version just released, Do a backup and a restore as if your phone just came out of the box. Once done restore using the backup and if prompted make sure you do the update for your carrier. Go back into your mail app and set up your emails again and that should take care of it. Best of luck.