1. iMore Question's Avatar
    It's been years since I started using the bbm app and I LOVE it!! For some reason, all of a sudden, the app asked me to sign in. I tried to, but forgot my password. I selected the "forgot password" option and it gave me my security question... which I don't know the answer to!! I can't believe it!! I must have typed it in wrong or something because I don't know why I can't get it!!!

    In order to reset my password I MUST enter the current password!!
    PLEASE HELP!!! I've been out of touch for to long!!!!!
    10-02-2015 02:20 PM
  2. firedept10's Avatar
    It's been years since I started using the bbm app and I LOVE it!! For some reason, all of a sudden, the app asked me to sign in. I tried to, but forgot my password. I selected the "forgot password" option and it gave me my security question... which I don't know the answer to!! I can't believe it!! I must have typed it in wrong or something because I don't know why I can't get it!!!

    In order to reset my password I MUST enter the current password!!
    PLEASE HELP!!! I've been out of touch for to long!!!!!
    And there is no place to type in your email address to have it sent too? My next suggestion would be try emailing support at the developer of the app. They are about the only ones that will be able to help you and even then, their hands may be tied as well.
    10-02-2015 03:15 PM
  3. Jaguarr40's Avatar
    Nobody is going to have your password but you, dev or anybody else don't keep such things. uninstall the app and register it under a new email address with a new password that you write down this time - just a suggestion and workaround.
    10-02-2015 04:25 PM
  4. Ledsteplin's Avatar
    There should be a password reset option. But you need the email address.
    10-02-2015 06:43 PM
  5. qbnkelt's Avatar
    You will need the answer to your security question. Neither BlackBerry nor Apple can do anything about that.
    Follow the instructions here. I know it says Android but the process is the same.
    https://supportforums.blackberry.com...n/td-p/2635215



    Sent from my GORGEOUS, SEXY, AWESOME Rose Gold 128G iPhone 6s Plus
    10-02-2015 06:54 PM

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