I'm not saying that one doesn't exist, I'm just not aware of it. Trust me, if I had it, I would use it. I have to deal with our customer service at least daily, and it drives me nuts.
First off, call 888.892.9760. These are tier level reps who know what they're doing. Second off, make sure you have the rep enable WAP push (There are 2 places in Snooper for them to make the change.) Next, have the rep change your iphone texting plan to a normal non-iphone text plan. (costs the same). Lastly, have them resend your ota's (over-the-air activation) and reset your vlr's (clears the registry). Power cycle your phone and you should be good to go.
I got the number from a thread about getting swirlymms to work.
888.892.9760
The context leads me to believe that it is tier 2, as those would be the techs with the ability to enable a WAP push and do that other stuff mentioned in the quote, as I understand it.