1. tredstone's Avatar
    postalut, any luck finding an official answer to my Q?
    11-10-2009 12:00 PM
  2. ericUT's Avatar
    I have not found anything that specifically says that you will be charged for not activating the iPhone. Keep in mind though that if you cancel your contract before 30 days and don't give the phone back at the time of cancellation, you will be charged the full purchase price from AT&T. Other than that, you should be in the clear. I would call customer service before you actually pull the trigger to just double check. I would have done that for you except that it takes a lot of time I could be on the sales floor and the boss man doesn't usually like that.

    I haven't seen this thread light up in a while so I wonder where all your questions are going. I welcome any and all AT&T related questions and I look forward to answering them, but I need questions in order to answer them. Keep me busy in my free time guys!
    11-11-2009 01:20 AM
  3. cre8tivspirit's Avatar
    My contract with ATT for my iPhone will be up in December. My wife is eligble for an upgrade and her line is not technically under a contract.

    If I give my wife my iPhone 3G, will she be required to enter into another 2 year contract even though the obligation for that phone has already been met and she didn't purchase it as an upgrade?

    We are currently on a family plan, so her line is just a secondary line on my account.
    11-12-2009 08:38 AM
  4. ericUT's Avatar
    My contract with ATT for my iPhone will be up in December. My wife is eligble for an upgrade and her line is not technically under a contract.

    If I give my wife my iPhone 3G, will she be required to enter into another 2 year contract even though the obligation for that phone has already been met and she didn't purchase it as an upgrade?

    We are currently on a family plan, so her line is just a secondary line on my account.
    No. She will not be required to sign another 2 year agreement. The iPhone at this point is now YOUR equipment. Therefore, you may do with it what you please. However, you will still be required to purchase the $30 data plan to use the iPhone.
    11-15-2009 03:36 PM
  5. stixbc's Avatar
    Hi there, I just wanted clarification on something. I'm a Premier Account customer.
    I have a 3GS and currently on a FamilyTalk plan with my wife, who has a 3GS, and my mom (non iphone). My brother, who is currently a Verizon customer, wants to get a 3GS once his contract ends. I live in SF and he lives in San Diego though. Can he buy and activate his 3GS, port over his number, and afterwards I can call ATT and add him to my Family Talk Plan? If not, then what's the best way to go about this? Thanks in advance!!
    Last edited by stixbc; 11-17-2009 at 04:58 PM.
    11-17-2009 04:41 PM
  6. ericUT's Avatar
    Hi there, I just wanted clarification on something. I'm a Premier Account customer.
    I have a 3GS and currently on a FamilyTalk plan with my wife, who has a 3GS, and my mom (non iphone). My brother, who is currently a Verizon customer, wants to get a 3GS once his contract ends. I live in SF and he lives in San Diego though. Can he buy and activate his 3GS, port over his number, and afterwards I can call ATT and add him to my Family Talk Plan? If not, then what's the best way to go about this? Thanks in advance!!
    This is complicated. You see, different areas of AT&T service are divided into sections called markets. Certain markets may use one of two billing systems. Depending on the market you are in and the billing system you are using determines the rules on numbers for Family Talk plans. No matter what, all numbers on a Family Talk plan must be from the same market. This might be your first issue if California is divided into multiple markets. And then, depending on the market and the billing system you may or may not be allowed to have two different area codes on the same FamilyTalk plan. I happen to work in an area that only allows one area code per FamilyTalk plan. I hate to not be able to give you a direct answer but not all markets have the same rules on numbers (due to the fragmented nature of AT&T because of constant acquisitions of other companies). I would recommend going into your local store and checking with a rep to find out the specific rules in your market. Even calling the store directly might help (611 takes forever).

    Of course if you have the same area code, then there is no problem whatsoever.

    If in your market, you cannot have different area codes on the same account, the only thing you can do is set him up on his own plan. You can still set the plan up in your name and even send the bill to his address, but he will not share minutes with you and you will still be ultimately responsible for the bill. This is only a problem of course if he absolutely has to keep his number. If he can get by with having a new number from your area code then you are in the clear, even if he lives out of town.
    11-18-2009 12:36 AM
  7. ericUT's Avatar
    Hi there, I just wanted clarification on something. I'm a Premier Account customer.
    I have a 3GS and currently on a FamilyTalk plan with my wife, who has a 3GS, and my mom (non iphone). My brother, who is currently a Verizon customer, wants to get a 3GS once his contract ends. I live in SF and he lives in San Diego though. Can he buy and activate his 3GS, port over his number, and afterwards I can call ATT and add him to my Family Talk Plan? If not, then what's the best way to go about this? Thanks in advance!!
    Also I realized that you might have been talking about if he wanted to activate in SF while you are in SD. In order to add a line, AT&T must talk to the account holder directly, no substitutions. Route #1 would be to go to your local store, activate an iPhone with a temporary number, ship the phone to him, then call 611 on a conference call with him to complete the porting process. Route #2 would be to order the iPhone from customer service and ask if they can send it to his address and have them set up a temporary number on it, then once it arrives, call back later on a conference call to port his number. The temporary number is only necessary if he wants to maintain his number while waiting for the phone to arrive.

    There will be no way for him to go into a store and activate a line under your account.

    Going the temporary number route is going to be faster than transferring liability from his name into your name after the activation due to the length of time it takes and all the paperwork involved, it would be a big mess that way.

    When you do call in to set up the number port, make sure he has a copy of his bill.
    11-18-2009 12:43 AM
  8. vanityeverlastingbonet's Avatar
    I keep hearing ( a cs rep told me also) at&t wireless has the most consumers out of all of the cell phone providers(i believe the number he told me was 78 million) & i find that to be hard to believe...So can you confirm this dribble
    11-18-2009 03:42 AM
  9. Toby's Avatar
    I keep hearing ( a cs rep told me also) at&t wireless has the most consumers out of all of the cell phone providers(i believe the number he told me was 78 million) & i find that to be hard to believe...So can you confirm this dribble
    They did until the Verizon acquisition of Alltel was completed early this year. That bumped Verizon up to a bit over 80 million. AT&T obviously can take back the lead with a few acquisitions of their own (or even just one significant one).
    11-18-2009 08:03 AM
  10. whmurray's Avatar
    This is complicated. You see, different areas of AT&T service are divided into sections called markets. Certain markets may use one of two billing systems. Depending on the market you are in and the billing system you are using determines the rules on numbers for Family Talk plans. No matter what, all numbers on a Family Talk plan must be from the same market. This might be your first issue if California is divided into multiple markets. And then, depending on the market and the billing system you may or may not be allowed to have two different area codes on the same FamilyTalk plan. I happen to work in an area that only allows one area code per FamilyTalk plan. I hate to not be able to give you a direct answer but not all markets have the same rules on numbers (due to the fragmented nature of AT&T because of constant acquisitions of other companies). I would recommend going into your local store and checking with a rep to find out the specific rules in your market. Even calling the store directly might help (611 takes forever).



    Of course if you have the same area code, then there is no problem whatsoever.

    If in your market, you cannot have different area codes on the same account, the only thing you can do is set him up on his own plan. You can still set the plan up in your name and even send the bill to his address, but he will not share minutes with you and you will still be ultimately responsible for the bill. This is only a problem of course if he absolutely has to keep his number. If he can get by with having a new number from your area code then you are in the clear, even if he lives out of town.
    This is what passes for "clarification" at AT&T. Imagine what they might do with the money that it takes to train reps to "clarify."

    They cannot possibly wonder why their customers are frustrated and stay only for the iPhone.

    In their defense, I did hear a report that it is now possible to complete a voice call in San Francisco. The report was silent on data.
    11-18-2009 09:34 AM
  11. ericUT's Avatar
    This is what passes for "clarification" at AT&T. Imagine what they might do with the money that it takes to train reps to "clarify."

    They cannot possibly wonder why their customers are frustrated and stay only for the iPhone.

    In their defense, I did hear a report that it is now possible to complete a voice call in San Francisco. The report was silent on data.
    To play devil's advocate, AT&T as it is right now is built from the remains of several telecommunications companies they've acquired over many many years. Each of these acquisitions brought it's own set of challenges. Existing union contracts, CEO and Executive transfers, equipment rights and management, current customer contract transfers, FCC regulations on bandwidth and spectrum allocations all add to a really confusing system. They've been making decent strides in recent months to try and make everything so cohesive, but some of these contracts and agreements are still carried over from acquisition. If you think it's confusing for you as a consumer, try being put on the spot every day for perceived inadequacies in your company that you and hundreds or thousands of people are aware of but not being able to do anything about it because of all of the red tape and regulations we have to follow. Most people at AT&T are completely aware that we don't have the most simple to understand system for consumers, but in most cases we have no choice because of the previously mentioned FCC and Union agreements as well as hundreds of state and local laws we must abide by. In my own area we have workers still on union contracts from PacBell, BellSouth, Dobson, and a host of other swallowed up telecom companies. It gets confusing for us too, trust me.
    11-18-2009 09:43 AM
  12. whmurray's Avatar
    To play devil's advocate, AT&T as it is right now is built from the remains of several telecommunications companies they've acquired over many many years. Each of these acquisitions brought it's own set of challenges. Existing union contracts, CEO and Executive transfers, equipment rights and management, current customer contract transfers, FCC regulations on bandwidth and spectrum allocations all add to a really confusing system. They've been making decent strides in recent months to try and make everything so cohesive, but some of these contracts and agreements are still carried over from acquisition. If you think it's confusing for you as a consumer, try being put on the spot every day for perceived inadequacies in your company that you and hundreds or thousands of people are aware of but not being able to do anything about it because of all of the red tape and regulations we have to follow. Most people at AT&T are completely aware that we don't have the most simple to understand system for consumers, but in most cases we have no choice because of the previously mentioned FCC and Union agreements as well as hundreds of state and local laws we must abide by. In my own area we have workers still on union contracts from PacBell, BellSouth, Dobson, and a host of other swallowed up telecom companies. It gets confusing for us too, trust me.
    I understand all too well how AT&T got where it is. I was here when a 300 baud modem was the standard. However, this should not be the customer's problem.

    AT&T's uses business practices to transfer the burden of this legacy to the customer. Instead of having the most flexible business practices in the industry, they have the most rigid. When one talks to one's T-Mo rep, one is talking to someone with motivation, power, and discretion to make things right. Verizon's or T-Mo's legacy is no less torturous than AT&T's. They just deal with it differently. That is why there is such a measurable difference in customer satisfaction, loyalty, and churn.

    If AT&T does not manage to turn iPhone customers into loyal customers before they have a choice of carriers, they will have snatched defeat from the jaws of victory.

    (One has to use all three measures to see the difference because AT&T really serves two markets, iPhone and everyone else. iPhone customer's have low churn and low sat. Everyone else just has high churn.)
    11-18-2009 10:00 AM
  13. stixbc's Avatar
    Also I realized that you might have been talking about if he wanted to activate in SF while you are in SD. In order to add a line, AT&T must talk to the account holder directly, no substitutions. Route #1 would be to go to your local store, activate an iPhone with a temporary number, ship the phone to him, then call 611 on a conference call with him to complete the porting process. Route #2 would be to order the iPhone from customer service and ask if they can send it to his address and have them set up a temporary number on it, then once it arrives, call back later on a conference call to port his number. The temporary number is only necessary if he wants to maintain his number while waiting for the phone to arrive.

    There will be no way for him to go into a store and activate a line under your account.

    Going the temporary number route is going to be faster than transferring liability from his name into your name after the activation due to the length of time it takes and all the paperwork involved, it would be a big mess that way.

    When you do call in to set up the number port, make sure he has a copy of his bill.
    Thanks for taking the time to respond - I appreciate it!
    I understand that my brother cannot go into a store and activate under my account.
    Luckily he'll be in town next week so we'll both go to an ATT store and see what they say. Stay tuned.....
    11-18-2009 02:31 PM
  14. ericUT's Avatar
    Thanks for taking the time to respond - I appreciate it!
    I understand that my brother cannot go into a store and activate under my account.
    Luckily he'll be in town next week so we'll both go to an ATT store and see what they say. Stay tuned.....
    Good luck, tell him to enjoy it.
    11-19-2009 01:20 PM
  15. stixbc's Avatar
    Well unfortunately, ATT wouldnt let my brother keep his SoCal number and add him to my family talk plan which is based in NorCal.. My brother wound up getting the 3GS anyway and getting a new NorCal number so he could be added to my plan. They said that California is broken up into two regions billing wise, etc, etc. Oh well. But regardless he's really happy he got his new toy.
    11-28-2009 03:03 PM
  16. pmsst20's Avatar
    I looked into this forum. You mentioned that a customer can upgrade within 30 days before the actual upgrade date at a ATT store. I went into one of them - they will not upgrade me. Could I call ATT Premier and ask for override to obtain a iPhone 3GS at 2 year pricing? I'm eligible on 12/24/09.
    11-30-2009 10:25 AM
  17. ericUT's Avatar
    I looked into this forum. You mentioned that a customer can upgrade within 30 days before the actual upgrade date at a ATT store. I went into one of them - they will not upgrade me. Could I call ATT Premier and ask for override to obtain a iPhone 3GS at 2 year pricing? I'm eligible on 12/24/09.
    Our market is still running this promotion. It can only be done after getting an exception form signed by our sales director. Your market may not be running this promotion or may only offer it to new iPhone customers. My suggestion? Go to another store or another rep and ask again. That seems silly.
    12-03-2009 01:35 AM
  18. turak_de's Avatar
    Hi, I just relocated from Munich, Germany to San Francisco, so as you can guess I am quite a greenhorn when it comes to provider and plans for my iPhone

    I have here a iPhone3GS factory unlocked (bought for a lot of money in Italy) , in germany i used it with a prepaid-card, including a phone flat for 20 eur/month, with 1GB of data for 10 eur/month (i know pretty awesome price).

    I was considering signing up for AT&T, the company I work for give a 10$ discount for the Nation450+Data, but I actually wouldnt need aother iPhone.

    So my question is: 1. Can I get the Nation450+Data plan without buying a new iPhone and 2. when a new iPhone comes out, lets say next year, can I then say I would like to buy the new one (cause I didnt buy one before and still pay the same monthly price as all the other that got one)...I hope you get what i mean, right now another 3GS wouldnt make so much sense for me, unless a new model comes out?

    thanks in advance
    12-15-2009 11:47 PM
  19. turak_de's Avatar
    Hi, I just relocated from Munich, Germany to San Francisco, so as you can guess I am quite a greenhorn when it comes to provider and plans for my iPhone

    I have here a iPhone3GS factory unlocked (bought for a lot of money in Italy) , in germany i used it with a prepaid-card, including a phone flat for 20 eur/month, with 1GB of data for 10 eur/month (i know pretty awesome price).

    I was considering signing up for AT&T, the company I work for give a 10$ discount for the Nation450+Data, but I actually wouldnt need aother iPhone.

    So my question is: 1. Can I get the Nation450+Data plan without buying a new iPhone and 2. when a new iPhone comes out, lets say next year, can I then say I would like to buy the new one (cause I didnt buy one before and still pay the same monthly price as all the other that got one)...I hope you get what i mean, right now another 3GS wouldnt make so much sense for me, unless a new model comes out?

    thanks in advance
    12-15-2009 11:48 PM
  20. whmurray's Avatar
    Hi, I just relocated from Munich, Germany to San Francisco, so as you can guess I am quite a greenhorn when it comes to provider and plans for my iPhone

    I have here a iPhone3GS factory unlocked (bought for a lot of money in Italy) , in germany i used it with a prepaid-card, including a phone flat for 20 eur/month, with 1GB of data for 10 eur/month (i know pretty awesome price).

    I was considering signing up for AT&T, the company I work for give a 10$ discount for the Nation450+Data, but I actually wouldnt need aother iPhone.

    So my question is: 1. Can I get the Nation450+Data plan without buying a new iPhone and 2. when a new iPhone comes out, lets say next year, can I then say I would like to buy the new one (cause I didnt buy one before and still pay the same monthly price as all the other that got one)...I hope you get what i mean, right now another 3GS wouldnt make so much sense for me, unless a new model comes out?

    thanks in advance
    It is hard to conceive that anyone with a choice and who has read this thread would choose AT&T in San Francisco.
    12-16-2009 10:33 AM
  21. JohnnyLivagi's Avatar
    First time poster, and never have had AT&T before, so please be kind!

    I'm out of contract right now on Verizon, going month to month. I'd like to switch to an iPhone, but I like the idea of not being locked into a contract. My cousin has a 3G that is inactive. (He cancelled his account when his contract ran out) I have a few questions:
    1- Could I take this to an AT&T or Apple store and have it activated without getting signing a two year deal? (I may not be opposed to one year)
    2- Would it be a new account or would I simply be re-activating his phone?
    3- Would I be stuck with his old number or a brand new number? Could I port my number from Verizon?
    4- Any other advice/tips/tricks for this situation?

    Thanks in advance!
    12-16-2009 12:01 PM
  22. ericUT's Avatar
    Hi, I just relocated from Munich, Germany to San Francisco, so as you can guess I am quite a greenhorn when it comes to provider and plans for my iPhone

    I have here a iPhone3GS factory unlocked (bought for a lot of money in Italy) , in germany i used it with a prepaid-card, including a phone flat for 20 eur/month, with 1GB of data for 10 eur/month (i know pretty awesome price).

    I was considering signing up for AT&T, the company I work for give a 10$ discount for the Nation450+Data, but I actually wouldnt need aother iPhone.

    So my question is: 1. Can I get the Nation450+Data plan without buying a new iPhone and 2. when a new iPhone comes out, lets say next year, can I then say I would like to buy the new one (cause I didnt buy one before and still pay the same monthly price as all the other that got one)...I hope you get what i mean, right now another 3GS wouldnt make so much sense for me, unless a new model comes out?

    thanks in advance
    Yes you can. You won't be under contract either because you would be bringing your won device to the table. You will also be elligible to recieve the lowest price on the new iPhone when it comes in July since you have not received a subsidy from AT&T yet. Be aware that doing this will put you in a contract (which can be cancelled without the ETF if you're movign out of country)
    12-16-2009 02:51 PM
  23. ericUT's Avatar
    First time poster, and never have had AT&T before, so please be kind!

    I'm out of contract right now on Verizon, going month to month. I'd like to switch to an iPhone, but I like the idea of not being locked into a contract. My cousin has a 3G that is inactive. (He cancelled his account when his contract ran out) I have a few questions:
    1- Could I take this to an AT&T or Apple store and have it activated without getting signing a two year deal? (I may not be opposed to one year)
    2- Would it be a new account or would I simply be re-activating his phone?
    3- Would I be stuck with his old number or a brand new number? Could I port my number from Verizon?
    4- Any other advice/tips/tricks for this situation?

    Thanks in advance!
    It's important to note that equipment is not at all tied to an account once the accounts been cancelled.

    1. Yes
    2. New account. All you're doing is bringing his old equipment
    3. Either a brand new number or you can port yours from Verizon at any time.
    4. Don't do it at an Apple store. They have a tendency to mistakenly put contracts on whent hey don't need to be. Go to a certified corporate owned ATT store. Be sure to stress many times that you don't want a contract and then have them print off your CSS (Customer Service Summary) before you leave to make sure there is no mention of a contract. Do not sign anything on the signature capture device until you read it. (I only stress this because it IS possible to make a mistake and put a contract on the line unnecessarily out of habit). Corporate owned stores are required to have a sticker somewhere on the front indicating tha tit is corporate owned. Agent stores are required to have "Authorized Dealer" on the front of their store. Agent stores are known for pulling fast ones on customers.
    12-16-2009 02:57 PM
  24. JohnnyLivagi's Avatar
    It's important to note that equipment is not at all tied to an account once the accounts been cancelled.

    1. Yes
    2. New account. All you're doing is bringing his old equipment
    3. Either a brand new number or you can port yours from Verizon at any time.
    4. Don't do it at an Apple store. They have a tendency to mistakenly put contracts on whent hey don't need to be. Go to a certified corporate owned ATT store. Be sure to stress many times that you don't want a contract and then have them print off your CSS (Customer Service Summary) before you leave to make sure there is no mention of a contract. Do not sign anything on the signature capture device until you read it. (I only stress this because it IS possible to make a mistake and put a contract on the line unnecessarily out of habit). Corporate owned stores are required to have a sticker somewhere on the front indicating tha tit is corporate owned. Agent stores are required to have "Authorized Dealer" on the front of their store. Agent stores are known for pulling fast ones on customers.
    Thanks for the quick response. I walked over to an AT&T store and they told me that I HAD to sign a new 2-year contract in order to activate the iPhone. Even if I am bringing my own equipment. Location was an actual AT&T store (I believe) at 1330 Ave of the Americas in NYC.

    Should I try another store? Call them up directly? Thanks again for the help!
    12-16-2009 03:34 PM
  25. whmurray's Avatar
    First time poster, and never have had AT&T before, so please be kind!

    I'm out of contract right now on Verizon, going month to month. I'd like to switch to an iPhone, but I like the idea of not being locked into a contract. My cousin has a 3G that is inactive. (He cancelled his account when his contract ran out) I have a few questions:
    1- Could I take this to an AT&T or Apple store and have it activated without getting signing a two year deal? (I may not be opposed to one year)
    2- Would it be a new account or would I simply be re-activating his phone?
    3- Would I be stuck with his old number or a brand new number? Could I port my number from Verizon?
    4- Any other advice/tips/tricks for this situation?

    Thanks in advance!
    One other non-contract option is to pre-pay, month-to-month. AT&T will automatically debit your account each month. Limitation is that you cannot accidentally exceed your minutes. However, you can start a new month with a short auto call.
    12-16-2009 03:39 PM
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