my phone will not shut off. Only the star in the center

[iMore Question]

the phone will not shut off.

 

[Rob Phillips]

Welcome to iMore! I'm not sure what star you're referring to but you should be able to perform a hard reset to solve your problem. Reset your device by holding the power button and home button down (or volume down button on iPhone 7/7+) simultaneously until you see the Apple boot logo.